System Analyst Software Development

RESUME

Richa Khare Email: ******************@*****.***

**** ***** ** *******,***** Contact: 425-***-**** SUMMARY

IT System Analyst having 9+ years of progressive experience handling application development in batch and online processes hosted on IBM mainframe involving 4+ years of client facing US experience

Well versed in all phases of software development life cycle namely analysis, design, coding, testing, implementation and maintenance.

Proficient in analyzing and translating business requirements to technical requirements.

Adaptable to new technologies and new assignments. Experience in leading and working within a team to meet the deadlines while handling multiple assignments.

Team player with excellent communication and interpersonal skills.

Strong functional experience in Insurance and retail domain. SKILLS SUMMARY

Key Skills : COBOL,JCL,DB2,VSAM,CICS,IMS DB,SQL

Operating System : IBM Mainframe Z-OS,MVS,Windows 98/2000/XP Language : COBOL,JCL,SQL

Database : DB2,Oracle PL/SQL

Tools: TSO/ISPF,ENDEVOUR,CHANGEMAN,Control-M,File Aid,File Manager, Fault Analyzer,SPUFI,SAR

EXPERIENCE HIGHLIGHTS

Mainframe System Analyst August 2021 -Present

Compunnel Inc, USA

Client : Elevance Health

Project : WGS Claims

Domain : Healthcare

Client Description: Elevance Health is one of the largest health benefits companies in the United States. Through its networks nationwide, the company delivers a number of leading health benefit solutions through a broad portfolio of integrated health care plans and related services, along with a wide range of specialty products such as life and disability insurance benefits, dental, vision, behavioral health benefit services, as well as long term care insurance and flexible spending accounts. Project Description:

WGS claims helps to process claims received from member or provider by considering the plan member has purchased from wellpoint and the benefit the plan offers. Claims can be received through EDI, Source HOV or can be manually keyed by operators. Claims data received via EDI or Source HOV is mapped to claim train format through the mapping process. Then the claims are edited, priced, adjudicated and finalized to issue EOB to the member. All the processes are automated via Batch job unless there is any issue with the claims such that it cannot be processed automatically.

Responsibilities:

Participating the requirement gathering sessions with business to understand the changes needed in business/system level and track them through JIRA

Involving in design review, code review, and test results review process for the various enhancement activities.

Leading the offshore team and implement the changes on time as planned

Providing the onshore support to the team in an analysis, testing and implementation

Participating the war room call with SMEs and business stack holders to address the production issues and Warranty items as needed

Supporting the system components during system testing, integration testing and during implementation of these components to production environment

Preparing the reports for business validations and reviewing for improving the system

Maintaining the Jira tickets to track the requirements, defects and tasks

Responsible for ensuring timely deliverables, extending post go-live and application maintenance support

Mainframe System Analyst Nov 2019 – Jan 2021

UST Global Inc,USA

Client : Elevance Health

Project : WGS Claims

Domain : Healthcare

Responsibilities :

Collaborate with Developers, Testers and Business to ensure technical compatibility.

Develop solutions for existing products and systems.

Review of Technical Design and Guidance to the developers through analysis and understanding of the actual business requirements.

Training and leading a team of 10+ in the development activities of SSCRs and provide technical mentoring and reviewing their deliverables.

Coordinating the development activities between Offshore and Onsite.

Involved in Project Management activities such as Metrics Preparation.

Status Reporting to Senior Management on a weekly basis.

QA support, Enhancement support & Warranty support. Business Technology Analyst May 2017 -May 2019

Deloitte, India

Client : Elevance Health

Project : WGS Claims (POR )

Domain : Healthcare

Responsibilities :

Worked as core technical team member.

Prepared technical design doc as per business need in enhancement and development of projects

Coding claims system as per the request and performing unit testing to make sure code is correct.

Provided fix in case of defects or change control in system testing and UAT phase.

Worked with business system analyst in case of any new change control is raised to understand the request. Implemented the code changes in production.

Experienced in working on Endevour tool to code and debug the system.

Monitored batch cycle execution.

Handled tickets on basis of severity and meeting the SLAs.

Performed business checkout which require sending daily reports to business

Handled abends occurred during job execution and given solution for the cause of abend. Software Engineer October 2014 -April 2017

L&T Infotech,India

Client : Ingram Micro

Project : Production and test Support

Domain : Retail

Responsibilities :

Monitoring the production and test region jobs in CTM and Performing the support related activities

Identify and eliminate the errors in production and test region

Responsible for tracking of trouble tickets and resolution of escalated support incidents

Analyzing client requirement and enhancement depends on requirements

Knowledge Transfer to new joiners

Participating in weekly and daily status meeting with clients

Ensuring timely deliveries of work requests

Involved in fixing the issue raised by the testing team

Creates and maintains documentation for supported applications

Works on cross-functional teams to proactively address support issues EDUCATION, TRAINING & CERTIFICATIONS

Education

Bachelor of Computer Science and Engineering from Rajiv Gandhi Proudyogiki Vishwavidyalaya, India

Training

Undergone training on Oracle-PL SQL Programming.

Certified in Healthcare Domain L1 and L2

Rewards

Awarded with Star Award for Impulse test load project.

Recognized with SPOT Award to quickly adapt the system and delivering code changes effectively in production without any defects.

Recognized with OUTSTANDING Award for handling one of the high-end client requests effectively and also helping team members in accelerating their projects.

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