Business Analyst Data
Resume:
Kevin Watkins
**********@*****.***
Work Experience
LOAN SERVICING ANALYST
Freddie Mac, May 2016-August 2024
Manage a portfolio of delinquent loans and multifaceted issues requiring monthly review via conferences with external partners
Review exception-based external requests for approval of loss mitigation retention or liquidation workouts
Resolve complex mortgage calculation errors submitted by external partners for review
BUSINESS DATA ANALYST
Fannie Mae, March 2013-January 2015
Reconciled over $2 million in aged, incorrect transactions, resulting in a $34K revenue increase
Managed and performed highly complex reporting and reconciliation activities related to the correction of funding loans and monthly servicing activities
Conducted in-depth root cause analysis on data issues and tested complex system enhancements to ensure desired functionality
ACCOUNTS RECEIVEABLE COLLECTIONS SPECIALIST
Freddie Mac, June 2010-October 2012
Collected over $20 million in outstanding delinquent fees billed to external business entities
Responsible for resolving complex and varied customer accounts for top national clients billed millions monthly
Analyzed research on operational procedures and methods and recommend changes for improvement with an emphasis on automation and efficiency
LOSS MITIGATION SPECIALIST
Capital One, June 2009 – January 2010
Collected over $4 million in aged delinquent fees and improved outdated process flows while training fellow employees on updated procedures
Reviewed HUD accounts to verify correct amounts were billed to customers and reimbursed to correct investor after closing
Created and maintained tracking and projection reports for upper management assessment
ACCOUNTS RECEIVEABLE MANAGER
Bogman Inc, March 2009 – June 2009
Established objectives for the accounts receivable team that aligned with company goals.
Enhanced A/R process by implementing automated software to the team reducing timely keystrokes to enter data
Prepared monthly, quarterly, annual and ad-hoc forecasting reports
Interacted with internal and external customers to resolve account disputes
Education
COLORADO TECHNICAL UNIVERSITY, COLORADO SPRINGS, CO
Associates of Arts, May 2008
Additional Skills
Microsoft Office Suite: Word, Excel (Pivot Table, V-lookup, etc.) Access, PowerPoint
Oracle, SIR, SCRAMS, CLM, BOXI, Visual Basic, Visio, Midas, Midanet, Cash Management, Rational Clear Quest
LMWS, LPS, PeopleSoft 8.1&8.4, WorkStation, Report Works, ISR, Sybase, Transact SQL, Novell, and ACTS
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