Systems Administrator Project Management

Michael Mullins

***** ********* **. - ********, **** 44050

440-***-**** - ********@***.***

Technology & Administration Professional

Results-oriented professional with extensive experience in computers, technology, and software, possessing multiple professional certifications seeking a challenging and responsible long-term/permanent position.

Strong technical troubleshooting, analysis, design, and support skills with strengths in communication, teamwork, project management, organization, and leadership.

Professional Certifications

MCSE – Microsoft Certified Systems Engineer

MCSA, Messaging – Microsoft Certified Systems Administrator, Messaging

MCDBA – Microsoft Certified Database Administrator

MCSA – Microsoft Certified Systems Administrator

MCP – Microsoft Certified Professional

Proofpoint - Email Protection

Proofpoint - Information Protection

Professional Experience

System Analyst – Swagelok Company, Solon OH 2015-2024

Level III Support in Microsoft M365 Administration, Azure/EntraID & On-Premise Active Directory, User, Group & Resource Management in Microsoft Exchange M365 Hybrid Environment, MS Exchange Servers & Management, MS Office 365 Applications, Mail Flow Issue Resolution, MS Sharepoint, Onedrive and Intune, PowerShell Scripting for Query and Management of Active Directory and MS Exchange Objects, Microsoft Teams, License Provisioning and Audit, Application Server Management, Maintenance & Patching, NAS, NTFS/GPO, Enterprise Printer Management, Pharos Secure Printing.

Provide guidance and support to Deskside & LAN/WAN Teams, Manage MS Support Cases, McAfee ePolicy Orchestrator (ePO), Proofpoint Email Protection and TRAP, Change Advisory Board, Disruption/Disaster Recovery, ServiceNow Ticketing System, Litigation Hold & Discovery. Devise creative solutions for non-standard requirements. Trained team members and end-users on new software/hardware solutions.

Managed multiple projects, including:

Designed and conducted migration to Hybrid Azure/Exchange environment (10k+ objects).

Implemented Teams company-wide, including conversion of 150+ Teams-enabled conference rooms worldwide.

Technical debt remediation (Obsolete OS’s & Hardware, 23,000+ Exchange Public Folders, Orphaned AD & Exchange objects, etc).

Mobile Technology Manager/Business analyst – American Greetings, Cleveland, OH 2013-2015

Provided full support for nearly 700 mobile devices in the American Greetings Interactive division, including iPhone, iPad, Android phones and tablets, Windows smartphones and tablets, cell phones and various mobile broadband devices. Managed GOOD for Enterprise Mobile Control server. Familiar with Verizon VEC. Responsible for creating process documentation and Visio flowcharts, troubleshooting & root cause analysis, vendor and end-user relations, account management, upgrades, repairs, replacements, new lines and documentation of activities. Performed business analysis, project management, inventory management and technical support for PC Refresh project.

Mobile Technology Manager – Westfield Insurance, Westfield Center, OH 2012-2013

Provided full support for nearly 1000 mobile devices, including Blackberry, iPhone, iPad, Android phones and tablets, Windows smartphones, cell phones and various mobile broadband devices. Manage Blackberry Enterprise server and GOOD for Enterprise Mobile Control server. Familiar with Verizon VEC. Administration of MS Exchange 2010. Responsible for troubleshooting & root cause analysis, vendor and end-user relations, account management, upgrades, repairs, replacements, new lines and documentation. Implemented and deployed Cisco Jabber for Blackberry and successfully managed BYOD transition.

Information Technology Manager – Life Settlement Insights, Cleveland, OH 2006-2009

Head of IT department, reported directly to President & CEO. Responsible for all areas of technology within the company. Completely redesigned network with enhanced emphasis on security and HIPAA/FINRA/SEC compliance. Duties included designing, deploying and maintaining network infrastructure, including Cisco PIX Firewall, VPN, Exchange 2003/2007 server with MS Antigen/Forefront, Active Directory, Windows Server 2003/2008 domain controllers, MS SQL, Blackberry Enterprise Server, Blackberry device support, iPhone support, IIS web hosting, created and maintained web sites, designed marketing materials for publication utilizing Adobe Photoshop and Adobe Acrobat, FTP servers, Outlook Web Access, network monitoring, Hyland OnBase. Managed all technology services, negotiated contracts and vendor relations. Other responsibilities included special projects, and user support. Created & maintained Disaster Recovery/Business Continuity Plan. Maintained Inter-Tel Axxess PBX system.

Network Security/ MS Novell Engineer – JP Morgan Chase Bank, Cleveland, OH 2003-2005

Analyze and report network security issues across the worldwide NT/Novell JP Morgan Chase network. Utilized Vigilent Security Manager, Symantec Intruder Alert (ITA), Axent Enterprise Security Manager (ESM), Novell Bindview.

Network and Systems Administrator – MC Sign Company, Mentor, Ohio 2002-2003

General and specialized network administration and management in a 20+ server/100+ user environment.

Duties included migration from Windows NT 4.0 domain to Windows 2000 Active Directory domain, and from Exchange 5.5 to Exchange 2000. Implemented Cisco PIX firewall system and intrusion detection system. Installed, configured, and maintained backup/disaster recovery system, domain controllers, network monitoring. Familiar with Windows 2000/NT/XP/9X, hardware/software maintenance, Patch Management, IIS, MS Office Suites, MS Visio, Veritas Backup Exec, Dell & HP Servers, Mac OS X, WINS, DHCP, RAS, IAS, & DNS, Virus Detection and Removal, SCSI and RAID Storage Devices, Network Attached Storage Devices, SSL & Certificates, Change Controls, & special projects as assigned.

Network Administrator - Advanced Computer Connections/Geotrac, Norwalk, Ohio 1999-2002

Network administration and management in multiple environments. Duties included LAN/WAN Network Management, Multi-Site Domain Management, Windows 2000/NT/XP/9X support, hardware/software maintenance, Norton Ghost, Norton Utilities, Partition Magic, Novell Netware, MS Exchange 5.0 & 5.5, MS Outlook Support, MS SQL Server and Intuit QuickBooks Support, User Support & Training, Disaster Recovery Administration, Tape Libraries & Rotation, IIS, MS Office Suites, MS Visio, MS Project, & Project Central, Veritas Backup Exec for Novell, Tivoli IT Director, HP, IBM & Compaq Servers, network status monitoring, WINS, DHCP, RAS, IAS, & DNS, Virus Detection and Removal, SCSI and RAID Storage Devices, Network Attached Storage Devices, special projects as assigned.

Network Support Analyst - Pioneer Standard Electronics, Cleveland, Ohio 1996-1999

Provided network and end-user support for 200+ server/2500+user network across 50+ sites in North America. LAN/WAN Network Management, maintained servers, desktops, and laptop computers running Windows NT, 95 & 98. Involved in Y2K project which replaced or upgraded 2000+ servers, desktops, and laptop computers. Supported Lotus Notes, MS Office, MS Visio, MS Outlook, MS Exchange, MS Project, Norton Ghost, Norton Utilities, Partition Magic, and special projects as assigned.

PC Technician / Department Supervisor - Best Buy Company, Elyria, Ohio 1993-1996

Supervised department, PC Technician responsible for pre and post-sales support, computer repairs, upgrades, software installation, operating system upgrade and troubleshooting.

Electronics Test & Repair Technician - Invacare Corporation, Elyria, Ohio 1991-1993

Tested, assembled and repaired electronic controllers for motorized medical equipment at the board-level. Programmed EPROM’s. Created and tested prototype controllers for the engineering department. Assigned to Quality Assurance department performing tests and monitoring quality standards per US FDA requirements.

Aviation Electronics Technician / Electronic Countermeasures System Analyst –

United States Navy, Tactical Electronic Warfare Squadron VAQ-137 & USS America 1986-1990

Trained at NAS Millington, TN as Aviation Electronics Technician. Subjects covered included Trigonometry & Binary/Hexadecimal Mathematics, Electronic Circuit Design and Troubleshooting, Test Equipment, AM/FM Two-Way Communications, Binary Computing, and Radar. Assigned to Tactical Electronic Warfare Squadron VAQ-137. Specialized in Electronic Countermeasures Systems Analysis aboard four EA-6B aircraft, flight deck troubleshooter aboard carrier USS America. Completed three operational cruises and performed all other duties as assigned until Honorable Discharge.

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