Human Resources Supervisor or Manager
Resume:
Erin Carter, MBA-HR, SPHR, PMP
*******@*****.***
SKILLS: Talent Acquisition & Management, CRM, Benefits and Compensation, Training and Development, Employee Retention, Compliance & Risk Management, Credentialing, Communication, On-Boarding, Staffing, Lawson, ICIMS, ADP, Paychex, Workday, Bullhorn, Bamboo, PayCor, Atlas, EPIC, Auditing, Team Leadership, Performance Management, Supervisory, HRM, Operations Management.
EXPERIENCE:
Fairmount Behavioral Health Systems Philadelphia, PA
Temporary Human Resources Assistant 07/01/2024-Present
•Facilitated key HR areas such as recruiting, training, etc.
•Filed new employee paperwork and assisted with orientations.
•Schedule interviews and maintain records of contact with job candidates.
•Prepared new hire orientation packets and maintained employee records.
•Implemented a new filing system that reduced retrieval time by 50% and improved overall office efficiency.
•Audited files to ensure compliancy with local, state, and federal laws.
We C.A.R.E. Home Health Agency, LLC Rockledge, PA
Supervisor of Human Resources 04/2023-02/2024
•Managed Payroll, prepared audits, and supervised subordinate staff.
•Negotiated job offers and coordinated onboarding activities resulting in a 90% offer acceptance rate and an 80% retention rate after six months.
•Monitored and analyzed recruitment metrics to ensure effectiveness of recruitment processes, resulting in a 15% increase and an 8% decrease in cost-per-hire.
•Oversaw the recruiting activities or process including the full-cycle process.
•Reviewed and updated employee handbooks and policies and procedures.
•Maintained a pipeline of prospective candidates by inspiring the team to be creative by using innovative methods or strategies.
•Managed employee relations and or employee conflicts and completed investigations when necessary.
•Evaluates the effectiveness of the organization’s training program and recommends areas of improvement.
•Trained new employees; also trained hiring managers on best practices on interviewing and evaluating candidates resulting in a 15% increase in the quality of hires.
•Provided consistent communication to ensure the recruiting team had clear goals and accountabilities of deliver against the recruiting KPIs.
•Conducted exit interviews to identify reasons for employee termination.
•Maintained optimal staffing levels by tracking vacancies and initiating recruitment
•Conducted cost analyses of recruiting systems and recommend changes as necessary.
•Maintained files on all customers pertaining to scheduling services and sensitive client information.
•Coordinated and participated in hiring events with collaborated agencies.
North American Partners in Anesthesia Melville, NY
Corporate Talent Acquisitions Partner 04/2021-01/2023
•Executed sourcing and engagement strategies designed to identify qualified active and passive candidates through various sourcing channels.
•Provided guidance and interpretation on HR policies and standards.
•Performed all offers and handled all background checks/pre-employment physicals before hiring.
•Provided a high level of customer service in consulting with hiring managers in comprehensive recruitment.
•Developed and maintained a network of contacts to identify qualified diverse and talented candidates; maintained current market knowledge and external trends.
•Develop contracts for new hires, transfers, and promotions for clinical and non-clinical staff including IT, and senior leadership.
•Conducted comprehensive telephone screening interviews and oversaw the administration of pre-employment assessments.
•Developed recruitment and marketing plans and strategies.
•Consulted with hiring managers to determine job requirements and draft detailed job descriptions to support planned growth on a weekly basis.
•Achieved and exceeded recruiting expectations.
Integrity Staffing Solutions Bala-Cynwyd, PA
Branch Recruiter 9/2019-4/2020
•Motivated, screened, and answered 10-50 applicants’ questions per day.
•Monitored and evaluated recruiting metrics such as daily call volume, new applicants, new enrollments, and retention.
•Prospected and qualified potential candidates through strategic questioning and direct conversations.
•On-site recruiter responsible for hiring in four different industry segments; Retail and Healthcare.
•Interviewed and screened fifteen to twenty candidates every week. Built company database for future potential hires.
•Maintained employee personnel files, termed files, I-9 files, and other documentation.
•Coordinated background checks and drug tests, on boarded new hires, conducted new hire orientations, and added new hire employees into the Bullhorn system.
•Exceeded monthly goal of 80% rate of accuracy and performed quality assurance management.
•Worked with partners, Managers, etc. to meet critical staffing objectives.
•Organized daily schedule for 100 employees.
•Acted as the primary liaison with the clients.
•Filled job orders effectively and timely and follows up with arrival calls and quality checks as required by our service differentiators.
•Met with companies wishing to use staffing services to determine the number of hires, salary, positions, and job descriptions.
•Administered Worker Compensations, FMLA, EEO, Unemployment Claims and Salary Continuation.
Maternity Care Coalition-Temp Philadelphia, PA
Human Resource Generalist 7/2019-9/2019
•Provided guidance and interpretation on HR policies and standards.
•Screened resumes, scheduled, and conducted interviews, and composed offer letters.
•Analyzed trends and metrics with the business partnership team to develop HR policies that obtain solutions and develop motivating programs and policies.
•Monitored and evaluated the success of training programs to ensure that the training program goals were met.
•Processed terminations, leave of absence requests, promotions, internal transfers, contractors, and new hires.
•Organized training schedules for new and existing staff and kept training records up to date.
•Trained new management on benefits, policies, procedures, and laws.
•Maintained applicant information in the Application Tracking System, ensuring jobs are up-to-date and complete.
•Educated and advised employees on group health plans, voluntary benefits, and 401k plans.
•Conducted employment verification, reference checks, criminal backgrounds, credit checks, credentialing, RN/LPN license checks, and administered drug screens.
•Conducted weekly team meetings.
Abington-Jefferson Health Hospital -Temp Abington, PA
Talent Acquisition Coordinator 12 /2018-4/2019
•Scheduling potential candidates with the appropriate hiring managers.
•Reviewing and screening resumes and forwarding them to the appropriate area.
•Partnered with hiring managers to determine staffing needs and made recommendations to company hiring managers.
•Onboarding new hires: credentialing all paperwork needed.
•Prepared new hire orientation packets and maintained employee records.
•Coordinated and attended hiring events. Met and exceeded hiring goals.
•Documenting payroll processes; printing out on W-2s and 1042 forms.
•Scheduled physical examinations by coordinating appointments for new hires.
•Supported the development and coordination of Talent department initiatives.
Altruistic Home Care Agency Trevose, PA
HR Manager 7/2018-12/2018
•Maintained ATS data and reporting that were related to recruitment, interviewing, and hiring results.
•Credentialing of files on medical, and current licenses, performed background checks.
•Oversaw payroll and employee benefits, performed employee evaluations, reviewed resumes, conducted interviews when necessary.
•Implemented staffing strategies to attract potential talent.
•Worked with partners, Managers, etc. to meet critical staffing objectives.
•Ensured compliance with all Federal, State, and local laws, and regulations were followed.
•Monitored and evaluated the success of training programs to ensure that the training program goals were met.
•Contacted Service Coordinators to verify information needed for State waivers.
•Complied and cultivated the recruiting process by accurately measuring time to fill, quality hire, first-year attrition, and candidate experience.
•Managed and trained staff.
•Maintained files on all customers pertaining to scheduling services and sensitive client information.
•Performed new client intake interview for Home Healthcare services.
•Set and reviewed pay structures, employee perks, and benefits.
•Handled disciplinary processes and grievances.
•Managed the company’s appraisal system and appraisal meetings; conducted weekly team meetings.
•Monitored employees’ life cycle within the company.
First Class Signings Inc. Fort Worth, TX
Certified Mobile Notary Signing Agent 5/2015-3/2018
•Ensured all lender requirements were met by conducting quality checks on loan documentation submitted within a timely fashion.
•Complied with privacy laws by properly disposing of non-processed paperwork and financial data.
•Increased customer satisfaction by facilitating the end-to-end closing process, collecting funds, and explaining the post- closing process to the mortgagee.
•Travelled to borrower’s home or office to complete loan documents for real estate loan closing, refinancing, and modifications.
•Experience with a wide variety of legal documents including loan and mortgage documents, credit card dispute forms, business contracts, retirement/pension forms, 401K documents, etc.
•Informed signer of documents that explains his/her rights to cancel the transaction within a given timeframe.
•Data entry of account payments, medical coding, and billing updated internal records.
•Exceeded monthly goal of 80% rate of accuracy and performed quality assurance management.
•Balanced all activities related to manual and electronic payment processing and posting.
RecCare, Inc. Jenkintown, PA
HR Assist Manager 4/ 2013-4/2015
•Maintained a rapport by building sources via contacting community services, colleges, media, and internet sites and attending career events and job fairs.
•Served as an HR Coordinator, and served as a liaison with area employment agencies, colleges, and other industries.
•Was Promoted to HR Coordinator to HR Assistant Manager.
•Maintained relationships with both internal and external clients to ensure staffing goals are achieved.
•Administered accounts payable process, record keeping, interviews, screens, and recruiting.
•Maintained timely and accurate information on all candidate information; updated employee pay schedule, gather payroll data, worked with ADP software, auditing reports, and implemented benefit packages.
•Entering W-4 Information, Printing W-2s and 1042s documented payroll processes.
•Communicated to the entire staff on HR matters, and coordinated health, life, and disability enrollment.
•Maintain contact with existing talent pool candidates to obtain and capture current market intelligence.
•Prepared new hire employment offer letters and packets for potential candidates.
•Managed and trained HR team and staff.
•Implemented training and orientations.
•Developed contracts for new hires, transfers, and promotions.
•Conducted weekly meetings with the team.
New York Working New York, NY
Human Resources Manager 6/1993-2/2013
•Collaborated with outside agencies in the procurement of job-training-related services for the clients.
•Traveled to specific areas for crucial meetings, seminars, conferences, etc. as well as coordinated hiring events, and conferences.
•Responsible for payroll, handling off employees’ benefits, and paid time off.
•Conducted job training or orientation of new hires and current employees.
•Oversaw 26 employees who were responsible for administrative and other specific projects.
•Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
•Verified and investigated employment claims.
•Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
•Consulted with hiring managers to understand their needs and developed different recruitment strategies to recruit the top candidates.
•Assisted in the development of policies and procedures.
•Performed sourcing, pre-screening, interviewing, and referring qualified candidates to all levels of Management and Senior Leadership.
•Was promoted from Office Manager to Human Resources Manager.
EDUCATION:
December 2023
Master of Science in Project Management/DeVry Keller Graduate School, Philadelphia, Pennsylvania
December 2019
MBA in Human Resources Management & Leadership/Jack Welch Institute, Philadelphia, Pennsylvania
December 2016 & 2005
Bachelor of Science in Justice Studies & Management /Berkeley College, Woodbridge, New Jersey
Associate of Applied Science in Paralegal Studies/Berkeley College, New York, New York
CERTIFICATIONS:
Project Management Professional (PMP)
Senior Professional in Human Resources (SPHR)
HR Analytics
Mobile Notary Public
References will be furnished upon request.
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