Customer Service Representative

LAILAH FLAMINGO

Howey In The Hills, FL ***** US 609-***-**** ************@*****.***

Solution driven & committed Representative promoting lasting customer satisfaction and resilience by delivering quality service and unparalleled support while being proficient in customer service best practices and related options. Excellent computer navigation

Proficient in Microsoft office ( word, excel, outlook, E-verify) Great problem solving skills

Strong work ethic

Fast and accurate time management

Strong Oral and written communication skills

Works attentively while multi tasking

Sales negotiation

High School 2020

Tavares High School Tavares, FL

Customer Sales Representative In Touch Altamonte Springs, FL 2/22 - 9/24 Assessed customer needs to recommend appropriate products or services. Consistently surpassed monthly sales quotas through understanding customer needs. Maintained a high customer satisfaction rate by providing timely and accurate communication during every stage of the sales process.

Developed product upsell strategies that increased average sales while enhancing customer experience. Utilized active listening and empathy during complex customer interactions, reducing refund requests. Customer Service Representative JetBlue Airways Orlando, FL 8/20 - 12/22 Assisted Customers with making or canceling reservations, adding bags, or upgrading flight seats. Answered customer inquiries, while providing accurate information regarding products and services. Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support. Maintained a high level of professionalism and calmness with all personnel even in high-stress situations. Customer Service Representative SunPass Ocoee, FL 9/18 - 9/20 Maintained customer satisfaction with forward thinking strategies focused on addressing customer needs and resolving concerns. Answered constant flow of customer calls with minimal wait times. Processed Orders, invoices & payments in a timely & accurate manner. Provided customers with account balance, infraction due dates, or any upcoming payments owed. PROFESSIONAL SUMMARY

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WORK HISTORY