Customer Service Representative
Resume:
Courtney Spalding
West Chicago, IL *****
*************@*****.***
Authorized to work in the US for any employer
Work Experience
CSR - Customer Service Representative
The Pride Stores Inc - West Chicago, IL
November 2019 to February 2022
Completed cash and credit transactions, resolved customer issues complaints and questions, cleaned, sanitized, stocked the snack shelves as well as stocked the cooler on a weekly/daily basis, trained new employees, put away orders, took out garbages, organized the back office weekly, dusted the lights on occasions, helped customers when they had trouble in the carwash, got their information for claims when their vehicles got damaged inside of it, when coworkers needed help while I was not there I was someone that they called to help them out if they didnt know what to do, etc... (I have a class C certification)
• Assisted customers with a warm and professional attitude
• Answered general questions
• Resolved customer information and complaints
• Responsible for tracking and maintaining inventory
• Responsible for cashier duties
Caregiver for Elderly/Nanny
Private Family - Skokie, IL
January 2014 to February 2015
This specific elderly client was bed ridden, every so often I would move her around so she would not get bed sores, it was difficult to give her the medication she needed, so I would have to put it in her food to get her to consume it. She had Alzheimer's and didn't know english, but I was able to make it work! I kept her pretty happy and entertained, I was only able to get her out of bed and into her wheelchair with assistance, I was not able to do that on my own. I loved working with her, I very much enjoyed it up until the day she sadly passed away.
• Assisted client with Activities of Daily Living (ADLS)
• Retrieved prescriptions on behalf of clients
• Assisted with household needs, such as cleaning, cooking and laundry
• Went to the store for things
As for the two children that lived in the home, I did all the duties one does to take care of an infant, as well as helped an 8 year old do their homework, and I even taught her cursive (we called it magic writing!), prepared meals for all of them, cleaned up after them, picked them up from school, took them all on walks, etc...
• Supervised and ensured child’s and infant’s safety
• Provided a welcoming, child-friendly environment, which encouraged social and emotional development
• Cared for special needs child diagnosed with autism
• Coordinated essential educational programming with children
• Helped children learn reading and writing and social skills
• Picked up children from school, daycare and extracurricular activities
• Bottle fed infant
• Helped children with bathing and baths
Education
GED
College of DuPage - Glen Ellyn, IL
June 2022 to August 2023
Skills
• Cashiering
• Nannying
• Childcare
• Childcare
• Childcare for special needs children
• Customer service (3 years)
Languages
• English - Expert
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