Data Entry Customer Service
Resume:
Arlington, Texas
*******@*****.***
KAISA TIMIA JACKSON
SKILLS
● Document management
● Scheduling
● Payment processing
● Recordkeeping/Records maintenance
● Microsoft Office/G-Suite
● Windows/Mac
● Data entry
● Multitasking
● Supply management
● Customer service
EXPERIENCE
Estes Express Logistics — Dispatch Lead
JAN 2022 - CURRENT
● Contacting drivers and scheduling shipment deliveries and pickups
● Ensuring time windows set for deliveries/pickups are done as per the allocated timeline
● Checking the driver’s compliance with DOT rules and regulations including load weight & route hours, attendance & route completion
● Train new dispatchers on Descartes Route Planner & other job related functions
● Addressing customer shipment queries and complaints/damage claims
● Scheduling and monitoring truck repairs and maintenance
● Assessing trucks at driver’s end of route for maintenance concerns
● Assisting drivers with address/contact when customers are unable to be reached
● Ensuring drivers are kept busy with deliveries/pickups during their scheduled shift
● Delegating duties to dispatchers such as missed order records, attendance
& route dispersion
● Maintaining Excel spreadsheets with driver, compliancy, attendance & maintenance records
Guidehouse — Case Supervisor
JUN 2021 - DEC 2021
● Maintaining accurate, up-to-date case information.
● Performing extensive research in order to process cases.
● Completing blanks in cases with accurate information according to documents provided.
● Review personal & specialist data for completeness and accuracy.
● Adhere to professional standards as outlined by protocols, rules and regulations.
● Flexibility with changing policies & procedures.
● Enter and update files into Excel spreadsheets.
● Comply with data integrity and security policies
● Updated specialist attendance daily with utmost accuracy & in a timely manner.
● Provided training and assistance to aid underperforming specialists. Target — General Merchandise Team Lead
JUN 2019 - FEB 2021
● Organized schedules and daily assignments for a team of 12-15 members, leveraging individual knowledge and strengths to maximize team success & ensure GM processes are fulfilled.
● Oversight of pick, pack, and ship fulfillment team, freight unload, and breakout to floor.
● Assessment of backroom & sales floor areas for cleanliness & safety as well as fulfillment & inbound reporting on Workday.
● Monitored & critiqued the quality of completed work.
● Met targets consistently by working hard and with strong attention to detail.
● Lead teams through routine operations and unexpected challenges with strong decision-making skills and expert retail knowledge.
● Continual uptrend in sales while supervising Health & Beauty departments in store.
Flower Center — Florist/Receptionist
NOV 2017 - AUG 2018
● Selected and ordered flowers and supplies directly from the wholesalers and growers.
● Choose the ideal flora and foliage for each arrangement, combining them into new designs to keep abilities fresh.
● Managed the administrative and financial aspects of the business, keeping accounts and records current.
● Coordinated efficient deliveries to customers, keeping strict schedules to meet the customers' requirements.
● Used hand tools such as trimmers, shapers and tape to securely arrange bouquets, wreaths and terrariums.
● Received and routed incoming mail, packages, and deliveries.
● Kept inventory levels optimized and supplies organized for forecasted demands.
EDUCATION
University of North Texas — 1st & 2nd year Core Courses Hillcrest High School — High School Diploma
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