Robyn Johnson
Dallas, TX *****
********.****@*****.***
Results-driven Medical Administration professional with 20 years of experience in medical records, insurance verification, and medical administration. Proficient in medical coding, billing, and scheduling. Skilled in customer service, data entry, and leadership. Proven ability to work in a remote setting. Authorized to work in the US for any employer
Work Experience
Shared Services Team Assistant
AccentCare-Dallas, TX
December 2022 to Present
• Maintain close communication with the medical director and community physician in completing CTI/ IPOC documents in a timely fashion
• Process Certificate of Terminal Illness (CTI) workflow
• Monitor dashboard to rectify deficiencies in an efficient and timely manner
• Complete all EMR workflow tasks
• Review medical records to ensure accuracy
Authoirzation Specialist
Homecare Homebase-Dallas, TX
May 2021 to September 2022
I verify medicare and medicade for homebase homecare homebase clients, I Authorize Home Health visits, we obtain the Authorization, initiate Authorizations for Home Healthcare Insurance Verification Specialist
ALLIANCE RX WALGREENS PRIME SPECIALTY PHARM-Irving, TX October 2017 to May 2021
• Responsible for verifying patient eligibility, running test claims, determining patient coverage/ responsibility for services through patient pharmacy insurance
• Utilize all available resources to obtain and enter patient insurance information
• Initiate and complete the prior authorization process with insurance and the provider's office
• Notify patients of financial responsibility or other services that may be needed
• Take inbound calls from patients, providers and clients with insurance questions Contractor
ARROHEALTH-Dallas, TX
May 2016 to January 2017
*Enter data from profile forms completed by staff members
*Analyze information provided
*Merge Medical Records
Medical Records Clerk
QUADRAMED-Plano, TX
September 2014 to November 2015
Contractor)
*Access and update Medical Records
*Utilize in-house system to delete duplicate Medical Records, merge Medical Records, and notate twin and duplicate records for the hospital
*Effectively use medical terminology and maintain HIPPA compliance guidelines Medical Records Specialist/Quality Assurance
*Merge and organize Medical Records, placed into standard order, and filed in designated areas National Protocol Specialist
CONCENTRA MEDICAL CENTER-Plano, TX
November 2008 to August 2014
Enter data from profile forms completed by staff members, analyze information provided, and remove suspended charges in OccuSource for replication to billing and collection software Insurance Verification Specialist (Contactor)
HEALTH MANAGEMENT SYSTEMS-Irving, TX
February 2008 to November 2008
*Contracted to work with Health Management Systems, a contractor for Medicaid
*Verified commercial insurance policies, entered data, and utilized Web MD, Lotus Notes, Tracer and Excel
Education
Associate of Science degree in Management
ULTIMATE MEDICAL ACADEMY - Dallas, TX
Medical Information
EL CENTRO COMMUNITY COLLEGE - Dallas, TX
Skills
• Excel
• EMR Systems (6 years)
• Microsoft Word (10+ years)
• Microsoft Outlook
• English
• Insurance Verification
• Medical Records (7 years)
• Medical Terminology
• ICD-10
• Medical Billing
• HIPAA
• Microsoft Excel
• Data entry
• CRM software
• Customer service
• ICD-9
• CPT Coding
• Epic
• Medical Scheduling
• Medical Coding
• Notary Public (6 years)
• Microsoft Powerpoint
• Microsoft Office
• Leadership
• Computer skills
• Accounts receivable
• Medical office experience
• Administrative experience
• Medical receptionist
• Intake
• Anatomy Knowledge
• ICD Coding
• Transcription
• Patient Care
• Phone Etiquette
Assessments
Bookkeeping — Proficient
August 2021
Calculating and determining the accuracy of financial data Full results: Proficient
Office manager — Completed
August 2021
Scheduling and budgeting
Full results: Completed
Supervisory skills: Motivating & assessing employees — Proficient August 2021
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.