Data Entry Quality Assurance
Resume:
Kalaya Leach
**** ****** **. ***. ***-Aurora, CO 80010
************@*****.***
Professional Summary:
Energetic and results-oriented professional with a robust skill set in problem-solving, interpersonal communication, and leadership. Thrives equally in collaborative team settings and independent environments, demonstrating a remarkable knack for attentive listening, swift and effective problem resolution, and cultivating exceptional professional rapport with both customers and colleagues.
Work Experience:
Return Processor-Xero Shoes
Denver, CO 01/2023-03/2024
- Processed customer returns and replacement orders efficiently.
- Conducted data entry, maintained customer communication, and facilitated refunds.
- Inspecting returned merchandise for damage or defects.
- Collaborating with other departments for seamless return processes.
- Resolving customer inquiries related to returns promptly and professionally.
- Seeking opportunities to improve the return process and enhance customer satisfaction. Emergency Services Coordinator
Denver Rescue Mission - Denver, CO 10/2021-02/2022
- Coordinated services for men at a homeless shelter, ensuring effective support and assistance.
- Assessing the needs of shelter residents and developing personalized support plans.
- Facilitating workshops and educational programs on topics such as job readiness and life skills. Quality Assurance
Boulder Brands Inc.- Denver, CO. 01/2018-06/2019
- Compiled data on quality issues and vulnerabilities.
- Reported findings with suggestions for improvement.
- Worked with off-site teams to complete timely tests.
- Facilitated smooth product releases.
- Completed computer work for the lab.
- Ran hourly tests for accurate product weight for shipping. Education
High School Diploma, Colorado State High School- Denver, CO.
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