Specialist Manager Continuous Improvement
Resume:
Rosy Almonte
Katy, Tx ****0
Phone # 281-***-****
Email: ***********@*****.***
CAREER OBJECTIVES:
To obtain a position with a progressive organization offering an opportunity to apply my learning and utilize my skills to enhance the growth and development of the organization and myself.
WORK EXPERIENCE:
February 1996 / June 2020 Amerant Bank Image Specialist Manager: Karla Aleman Phone # 305-***-****
Coordinate imaging group workflow process. Responsible for the day to day operations of the imaging group.
Ensure that all new deposit accounts are being imaged timely and accurately. Review daily work of incoming correspondence in order to have a complete master file in the image system.
Ensure that all researches, claims and complaints cases (MC3 cases) assigned to the imaging group are replied on a timely and accurately manner. Ensure that all “KPI” (Key Performance Indicators) of the imaging group are maintained within established goals. Periodically review group’s SLA, identify and recommend to immediate supervisor necessary changes to satisfy internal customer needs Responsible for the successful implementation / completion of all projects assigned to the imaging group.
Comply with Federal, State, and banking regulations, as well as corporate guidelines and procedures. Ensure that all internal Compliance mandates and recommendations are being followed
Identify and report to immediate manager any current or prospective risk to earnings or capital arising from violations of, or nonconformance with laws, rules, regulations, prescribed practices, internal policies and procedures or ethical standards. Assist Manager with special projects
Recommend to immediate manager, policy and procedure changes needed to ensure quality of the work processed by the area at all times as well as continuous improvement of the imaging new account operation processes
Provide information and support to other areas.
Stay abreast of changes to federal regulations that might directly affect the activities of the area
Ensure preventive measures are carried out to fully comply with current rules, regulations and internal policies relating to risks pertaining to BSA, USA Patriot Act, OFAC and other AML related issues.
To identify, evaluate, monitor and make any recommendation deemed necessary to their respective Risk Management Committee in order to assess, reduce, eliminate or control any current or prospective risks to earnings or capital arising from violations of, or nonconformance with, laws, rules regulations, prescribed practices, internal policies and procedures or ethical standards.
Prioritize workflow.
Acceptance of new account documentation. Rejection of improper accounts Run monthly reports of volume of work and deadlines. Other duties as required.
LOAN OPERATIONS LEGAL FILE SPECIALIST, AMERANT BANK – MIAMI, FL Responsible for the creation and maintenance of all legal loan files (electronic and physical format), as well as ensuring that they are maintained in an accurate and complete manner. Responsible for the initial creating, indexing and publication of loan legal files maintained in electronic format.
Maintain all legal loan files in a complete, secured, organized and controlled manner (electronic and/or physical files)
Maintain all supplies for the department.
Mail loan notices, advises of credit and debits and distribute mail within the department. Responsible for the process related to storage of closed loan files (Document Bank). Assist department staff in clerical and administrative tasks at peak time cycles. Fill in for other functions within the department during absences. Perform other related duties and assignments as required. Trained temporary employees on special projects.
SKILLS
Computer Littered, MS Office, MS Word, MS Excel, Light, AS400 Fiser, Hummingbird scanning system, Kofax Capture 10.1 system, MS Powerpoint, SQN Sentry Signature system, Internet, Lotus Notes, Outlook, Nautilus, Access 2013, Light typing. Highly skillful at handling multiple tasks simultaneously without compromising on the quality of work. LANGUAGES:
Bilingual: Fluent in Spanish and English
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