Customer Service Safety Manager
Resume:
STACEY CAMPBELL
*****county road **, Silverhill, AL 36532
Email · *********@*****.***
Seasoned telecom professional on Nortel and Avaya systems, excellent communication skills with a solid understanding of data networking and (VOIP) functions as well as cisco routers and switches
Troubleshooting and diagnostics. Profencent in the installation of low voltage 110/220V circuits.
Self starter with above normal ability to learn as needed.
EXPERIENCE
FEBRUARY 2022 – PRESENT
TELCOM ENGINEER, Beacon telecom inc
Hired to install and oversea the Avaya Aura phone system for Coast Guard command centers in the Southeast regions of Alabama and Florida. Job included overseeing the operations of data base collection, and the planning, implementation and programing on all Avaya and Nortel switches nationwide for the US Coast Guard.
JUNE 2021 – FEBRUARY 2022
HR/SAFETY MANAGER, Safety coatings
Provided Safety training for 16 employees which included Forkllift and other machines,
Maintained safety data sheets per OSHA compliance, all HR functions including Payroll
And customer service as needed.
MARCH 2019 –AUGUST 2021
SUB CONTRACTOR, quantam technologies
Provide remote technical support for Mobile and Memphis federal installations
Including but not limited to switch maintenance, voice mail, programing, password
resets and installation.
OCTOBER 2014 – MARCH 2019
SR. TELECOM MANAGER, Protec (Mobile, AL)
Same job as previous. New contract company awarded the GSA contract.
JULY 2000 – OCTOBER 2014
SR. TELECOM MANAGER, COMMUNICATIONS PRODUCTS INC.
On site Technician for all GSA supplied federal installations in the Mobile, AL area
Including the US Coast Guard Bases for 3000 users on the Nortel system. Job duties included programing telephones, troubleshooting complex situations, installation, feature administration, switch maintenance, and voice mail.
Essential functions of this position included providing dedicated management and engineering services necessary to manage or assist the customer in the continued operation with adds, moves and changes in order to meet changing requirements of the system end-users. Monitored and maintained the digital PBX to ensure sufficient switching system equipment and transport facilities was in service. Provided system software patches and fixes, not requested by the customer but deemed necessary by the OEM to ensure reliability and performance of the systems.
As the dedicated on-site manager, I conducted access feature changes including station restriction levels, station feature assignments, deletions, station moves, changes, activation and deactivation of trunk groups, diagnostic testing and generation of system traffic and maintenance reports. Inspected, tested and maintained system batteries and all other equipment components necessary to assure uninterrupted system availability on a routine
Basis. Responded to troubleshooting request for the switch through the telephone instruments to identify the source of the trouble. Provided 24/7 emergency coverage. Maintained customer furnished system drawings and maintenance and operator manual for the system. Replaced defective hardware, PBS and telephone sets as required.
MARCH 1997 – MARCH 2000
TELECOMMUNICATIONS TECH, COMMUNICATIONS PRODUCTS INC.
Same as previous job new company awarded contract.
MARCH 1990 – MARCH 2000
TELECOMMUNICATIONS TECH, Amstar Communications.
On-site contractor at NSWC Crane, Crane, IN. primarily responsible for installation and repair of CAT V data communications. Duties included installation and repair of T-1 and ISDN communications, fiber optics installation and maintenance, splicing and programming of Meridian DMS 100 telephones. Also installed and maintained Eagle and Tie systems, troubleshooting, switch maintenance and feature administration. Install conduit and wire
for all electrical circuits for telecom equipment.
OCTOBER 1988 – MARCH 1990
INSTALLER/REPAIR TECHNICIAN, TELECOMMUNICATIONS CONTRACTORS INC.
Installed voice communications and paging at Indiana University.
EDUCATION AND CERTIFICATION
JUNE 2000
NORTHERN TELECOM, dallas tx
Certification in
Database Administration, X11 Release 25.40/X21 Release 1.1
Meridian 1 Release 25.40 Installation and Maintenance – Large systems.
Low voltage AC/DC rectifiers
MAY 1986
ASSOCIATES DEGREE Kentucky college of technology
Electronic Engineering
SKILLS
Nortel certified
Secret security clearance
Microsoft word, excel
Planning layouts, schematics
Project management
Meridian, Lucent, eagle
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