Customer Service Field
Resume:
Rafael Medina
Palm Coast, FL *****
**************@*****.***
Professional Summary
Detail oriented individual with over 30 years of experience in pest control, management and customer service driving business growth and customer satisfaction through effective team management, sales strategies, and exceptional customer service. Proven track record of increasing revenue by 20% year over year. Possesses a strong background in field service, pest control, and law enforcement. Currently seeking a position that will allow me to utilize my skills and knowledge that will benefit your business. Work Experience
Small Business Owner
Royal Palm Pest Control-Palm Coast, FL
October 2012 to October 2024
Retired business owner utilizing my management staff to run the day-to-day business. Created a company from the ground up, developed best practices for services and management to support a successful business. Within the first year we hired 2 employees and by year 5 we had 10 full time employees and were a leader in the industry for Flagler, Volusia and St John’s counties. I planned, developed and controlled each day, month and future milestones to achieve the success we have.
• Managed daily operations of company, overseeing a team of 16 employees, company is now being managed by my staff
• Led recruitment and training efforts to build a high-performing team
• Implemented performance metrics and conducted regular performance evaluations for staff members
• Maintained strong relationships with existing clients, ensuring customer satisfaction and repeat business
• Identified new business opportunities and developed strategies to expand client base
• Developed and implemented strategies to achieve company’s sales targets, resulting in 20% increase in revenue year over year
Field Service Technician
HomeTeam Pest Defense-Jacksonville, FL
January 2008 to October 2012
• Diagnosed and resolved complex technical issues in a timely manner to minimize downtime for clients
• Provided exceptional customer service by effectively communicating with clients to understand their needs and address any concerns
• Trained new technicians on proper procedures for equipment installation, troubleshooting, and repair
• Performed routine maintenance and service on reoccurring clients Field Service Technician
Ecolab Pest Elimination-Daytona Beach, FL
January 2005 to January 2008
• Managed inventory levels by accurately tracking parts usage and ordering supplies as needed to ensure uninterrupted service delivery
• Performed routine maintenance and repairs on a wide range of equipment and servicing commercial accounts
• Diagnosed and resolved complex technical issues in a timely manner to minimize downtime for clients Education
Certificate in Entomology
University of Central Florida - Orlando, FL
February 2005 to March 2005
Associate's degree in Business
UC Riverside
November 2001 to November 2003
Law Enforcement Certification in Law Enforcement
Riverside City College - Perris, CA
January 2000 to January 2003
High School Diploma in General Studies.
Eagle Rock High School - Eagle Rock, CA
August 1980 to June 1983
Skills
• Pest Control (10+ years)
• Team Management (10+ years)
• Fluent
• Spanish
• Management (10+ years)
• Field Service (10+ years)
• Service Technician Experience (10+ years)
• Troubleshooting (10+ years)
• Recruiting (10+ years)
Certifications and Licenses
Pest Control License
Pesticide Applicator’s License
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