Customer Service Operations Manager

Alice Frankenberg

***********@*****.*** 828-***-****

Qualities

Professional, Motivated and, Hardworking. I am a team player that possesses work ethic and a discerning eye for excellence. I am level headed and easy to get along with. I am a strong and competent addition to any team.

Skills

Efficient, learn quickly

Unparalleled Customer Service Skills

Works well with customers/clients

and coworkers

Able to go full force from start to

finish

Capable of multi-tasking

o Exceptional Problem-Solving

Skills

o First-rate time-management

o Never above doing what

needs to be done

Experience

The Venue, Asheville, NC & The Ridge, Marshall – Operations Manager 2017-2023

Supervising all Event Set Ups

Responsible for Scheduling Set Up &

Cleaning Crews

Responsible for all Alcohol Orders &

Inventory. Delt directly with

ABC/Beer & Wine Distributors

Supervised up to 3 Weddings in a

single evening

Additional Ordering and Inventory

Responsibilities included:

o Linen

o Dry Goods

o Specialty Items

Planning, Coordinating, Executing,

movement of all furniture and décor

between multiple facilities.

Supervision, Orientation, & Training

Staff

Oversite of all Facility Repairs &

Inspections

Expert of Audio-Visual Set Ups &

Maintenance

Organization, Storage, & Accounting

for all décor, catering supplies & in-

house upgrades

Solely in charge of all Lighting

Design, installation & Upgrades

Often required to flip entire rooms

from ceremony to reception in less

than an hour

Level 1 Sommelier

Responsible for ADT security system

Education

AB Tech - Nearing Completion of Associates in Applied Science – Hospitality Management

National Society of Leadership and Success

Certifications in: Serve Safe, Supervision in the Hospitality Industry, Understanding Hospitality Law

References

Sybriea Lundy 828-***-**** Lionell Hightower 828-***-****

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