Customer Service Store Manager
Resume:
L
Cynthia
Leffall
**************@***.***
Fort Worth, TX 76134
SUMMARY
Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful Business Manager with proven success leading productive teams, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach.
SKILLS
Store operations oversight
Team-oriented
Reliable
Operational budgeting
Staff training and development
EXPERIENCE
Store Manager
Fort Worth, TX
Pizza Hut/ Jul 2015 to Current
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
Managed inventory tracking and physical inventory counts to minimize loss. Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Oversaw inventory management through cycle counts, audits and shrinkage control. Resolved customer problems by investigating issues, answering questions and building rapport.
Strengthened work flow productivity by hiring, managing and developing top talent. Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
Improved store status by implementing process improvements and identifying performance gaps for corrective action.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications..
Assessed, optimized and elevated operations to target current and expected demands. Boosted sales by cultivating customer rapport and delivering superior customer service. Diminished total loss by implementing effective operational improvements. Call Center Agent
Fort Worth, TX
Equifax/ Feb 2014 to Oct 2015
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Met or exceeded call speed, accuracy and volume benchmarks on consistent basis. Managed high-volume of inbound and outbound customer calls. Explained key information regarding products and services to customers to encourage informed decision-making.
Reviewed files, records and other obtained documents to respond to customer requests.
Maintained strong call control and quickly worked through scripts to address problems. Asked probing questions to determine service needs and accurately input information into electronic systems.
Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
Corrected issues by giving agents targeted and highly constructive feedback. EDUCATION AND TRAINING
High School Diploma
Haltom High School May 1979
Haltom City, TX
Some College (No Degree): Science Education
South Western Christian College
Terrell, TX
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