Operations Manager

George Goksel Ozkaraman

+1-832-***-**** Spring, Texas

******.*********@*****.*** LinkedIn Profile

PROFESSIONAL SUMMARY

Operations Manager with 15+ years of international experience in Manufacturing, Logistics, Engineering, and Construction industries. Proven track record of optimizing operations, managing cross-functional teams, and improving efficiency through innovative solutions. Demonstrated leadership in managing budgets up to $6M and leading teams of up to 160 people. Expertise in procurement, supply chain management, and customer relationship management, with a focus on delivering high-impact results. Fluent in English and Turkish with a strong background in coaching and developing high-performing teams. KEY SKILLS

Operations Management &

Optimization

Project Management &

Forecasting

Cross-functional Team

Leadership

Process Improvement &

Innovation

Customer Relationship

Management

Conflict Resolution &

Problem-Solving

Operational Excellence

Sub-contractor

management

Project Timeline

Management

Resource Allocation

Production Planning and

Inventory Control

Coaching, Mentoring &

Talent Development

Procurement & Supply

Chain Management

PROFESSIONAL EXPERIENCE

Roomi Group, Houston, Texas

Senior Operations Manager October 2024 – Present

Expanded operations management responsibilities to include driving business improvements, optimizing ERP systems, and leading recruitment and training initiatives. Operations Manager August 2022 – October 2024

Led cross-functional teams and improved project efficiency by 25% through innovative forecasting and schedule realignment.

Reorganized the Operations department, implementing a cross-training program that significantly boosted team productivity and met tight project timelines.

Successfully managed and led a team of 7, fostering collaboration and achieving team objectives.

Increased customer satisfaction from 60% to over 90%, driving a five-fold increase in project volume.

Coordinated procurement, engineering, and production schedules to prevent delays and penalties, ensuring on-time project completion.

Oversaw subcontractor and fabricator management, including coordination and timely invoice approvals.

Operations Specialist June 2021 – August 2022

Managed complex project schedules, ensuring seamless delivery and installation by prioritizing workload and resolving potential conflicts early in the production process.

Facilitated online meetings with clients to manage project requirements and schedules, improving communication and customer satisfaction. Huntington Learning Center, Houston, Texas

Educator & College Level Examination Strategist January 2021 – June 2021

Designed and delivered mathematical assessments for over 90 sessions monthly, leading to enhanced student performance in SAT/ACT preparation.

Created strategic educational material to help students excel in college entrance exams. Consultant, Istanbul, Turkey

Training & Development Consultant March 2020 – January 2021

Developed customer training programs delivered over 100 times per month, enhancing customer support and conflict resolution skills.

Led educational initiatives for 30+ clients, driving improvements in workforce competency and operational efficiency.

Saribekir Packaging Corp., Istanbul, Turkey

Human Resources & Administrative Affairs Manager February 2018 – February 2020

Played a key role in strategic HR planning and managed a team of 9, achieving a 90% retention rate through a focus on employee growth and wellness programs.

Spearheaded the transformation of the company’s HR software into SAP-equivalent systems, enhancing operational efficiency.

Led HR and administrative functions for company-wide events, fostering strategic engagement and collaboration.

EDUCATION

MA, Finance, University of Marmara, Istanbul, Turkey

B.Sc., Management, University of New York (SUNY) at Binghamton, New York

A.S., Business Administration, Suffolk County Community College, New York CERTIFICATIONS

Human Resources Management Certificate, Istanbul Technical University (2017)

Financial Tables Analysis Certificate, Deloitte (2008) LANGUAGES

English (Fluent)

Turkish (Fluent)

TECHNICAL SKILLS

Microsoft Office Suite (Word, Excel, PowerPoint)

Corfeva (Power User)

Logo Tiger (Moderated User)

Active Collab, Wrike (Expert Level)

SAP (Beginner)

COMMUNITY INVOLVEMENT

Volunteer Moderator & ESL Tutor, St. John the Divine, Houston

Advanced Math Tutor for High School and College Students (3000+ hours)

Community Outreach Volunteer for Animal Welfare (Food, Shelter, and Medical Care) PUBLICATIONS

“Human Resources Guidelines & Policies” Saribekir Packaging

"Procurement Procedures" & “HR Guidelines and Policies” Metro Holding

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