Customer Service Entry Level

Gwendolyn Underwood

Hazlehurst, MS. *****

601-***-**** *************@*****.***

OBJECTIVE

To obtain a entry level position with a desire for great customer service as a strategic leader and decision-maker with excellent problem-solving skills. Communicate clearly and effectively while operating with a strong sense of urgency.

SUMMARY OF Skills

●Work with the management/leadership teams.

●Review hiring, firing, training, onboarding, and performance improvement standards.

●Provide public relations/community relations/media relations.

●Manage the tracking of physical inventory.

●Work with team leaders on monthly/quarterly/yearly initiatives.

●Assist with processing mail, bookkeeping, data entry and office supplies requests.

●Analyze operations.

●Employee relations engage with employees to obtain retention.

●Staff Management

●Recruiting attending job fairs

●Investigation of worker comp claims

RELEVANT EXPERIENCE

State of Mississippi, Jackson, MS May 2024 - Present

DHS Eligibility Specialist Case Manager

●Conduct interviews with applicants to determine eligibility.

●Explained and interpreted policies and programs, rights, and responsibilities to clients

●Entered and retrieved data in the computer system for use in the completion of applications, re-certification, and all required special reviews.

●Processed over-issuance and improper payment claims, follow-up repayment plans and preparation for fair hearings.

DG Foods, Hazlehurst, MS January 2022- 2024

Human Resource Manager

●Develop and implement HR strategies and initiatives aligned with the overall business strategy.

●Bridge management and employee relations by addressing demands, grievances or another employee related issues

●Manages the recruitment and selection process.

●Ensure legal compliance throughout human resource management.

●I-9 Audits

●Assists with ADP onboarding.

●Plan Employee Relation events.

●Investigate employee issues and conflicts and bring them to resolutions.

State of Mississippi, Jackson, MS February 2019 - January 2022

DHS Eligibility Specialist Case Manager

●Conducted interviews with applicants to determine eligibility.

●Explained and interpreted policies and programs, rights, and responsibilities to clients

●Entered and retrieved data in the computer system for use in the completion of applications, re-certification, and all required special reviews.

●Processed over-issuance and improper payment claims, follow-up repayment plans and preparation for fair hearings.

Shannon Law Firm PLLC., Hazlehurst, MS December 2018 - February 2019

Legal Assistant

●Coordinated and attended meetings, court hearings, and dispositions.

●Executed daily operations utilizing MS Excel, MS Word and SAP on Apple OS and Windows Investigates and analyzed facts and law cases to determine the appropriate cause of action.

●Collected payments from vendors and clients.

●Reviewed supporting documents for accuracy and completeness and stored documents in the file room.

DG Foods, Hazlehurst, MS December 2010 - October 2016

Human Resource Coordinator

●Created and maintained employee records.

●Conducted new hire orientations while implementing human resource procedures.

●Performed audits of payroll, benefits, and other HR programs and recommended corrective actions

●Reduced turnover rate by 30%.

●Prepared daily production reports.

EDUCATION AND TRAINING

Hinds Community College, Utica, MS

Business Office Technology

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