Customer Service Forklift Operator

Matthew Parks II

***********@*******.*** — Ó 904-***-**** — Jacksonville, Florida

PROFESSIONAL EXPERIENCE

Mellow Mushroom — Host

August 2019 - March 2020

• Managed front-of-house operations including greeting guests and coordinating seating arrangements

• Handled phone orders and takeout operations while maintaining organized waiting lists

• Collaborated with servers and kitchen staff to ensure smooth service flow during peak hours Lowe’s — Forklift Operator

March 2021 - July 2021

• Operated powered industrial equipment including standing forklift to safely move and organize in- ventory

• Maintained clean, organized workspace while managing stock in various departments

• Assisted customers with loading heavy materials and provided excellent customer service Amazon — Order Picker

July 2021 - October 2021

• Efficiently picked and prepared customer orders in a fast-paced fulfillment center, maintaining accu- racy rates above 98%

• Operated handheld scanning devices while meeting daily productivity goals

• Adhered to strict safety protocols while managing time-sensitive deliverables Pace Center for Girls — Intern

October 2021 - July 2024

• Started as an intern and was on track for a full-time role based on performance

• Collaborated with development team on various projects including inventory management

• Participated in code reviews and contributed to team documentation

• Position ended due to company-wide layoffs in July 2024 SKILLS

• Technical: Forklift Operation, Warehouse/Inventory Management Systems, Order Picking

• Professional: Customer Service, Team Collaboration, Time Management

• Safety: OSHA Safety Protocols, Equipment Operation, Workplace Safety EDUCATION

Florida State College at Jacksonville — Associate’s Degree Currently pursuing

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