Public Relations Customer Service

Summary

As a junior at the University of South Florida, I am currently pursuing a degree in Integrated Public Relations and Advertising. I am passionate about the art and science of effective communication. My academic journey has equipped me with a deep understanding of both traditional and digital media, enabling me to craft compelling narratives that resonate with diverse audiences. I am particularly drawn to the dynamic fields of public relations and advertising, where creativity meets strategy to influence perceptions and drive engagement. In addition to my studies, I am actively seeking an advertising or marketing internship to further develop my skills and contribute innovative ideas and strategic insights to the ever-evolving world of advertising.

Education

University of South Florida Tampa

Integrated Public Relations & Advertising 05/2026 Real Estate Society, American Marketing Association, Business Development Club Experience

NAB Leadership Foundation Washington, DC

Media Sales Academy 11/2024 - Present

Gained specialized training in broadcast media sales through a program developed in partnership with the Radio Advertising Bureau and leading broadcast partners.

Participated in monthly professional development sessions, including an in-person training in Washington, D.C. Networked with industry representatives and hiring managers The Sojo Group Tampa, FL

Sales and Marketing Intern 09/2024 - Present

Conducted market research to identify target audiences and track competitor activities, contributing insights for strategy development.

Assisted in creating and executing digital and social media marketing campaigns to boost brand awareness and engagement. Developed promotional content and presentations for client outreach, enhancing communication effectiveness. Supported sales team with lead generation and qualification, actively participating in sales calls and meetings. IV Joint Tampa, FL

Receptionist 08/2024 - Present

Efficiently scheduled appointments and processed payments using the Zenoti POS system. Promoted items to sell by explaining the product and its benefits. Provided excellent customer service by checking in clients, taking vital signs, and accurately reporting data to nursing staff. Handled incoming calls, took detailed messages, and managed front office operations, effectively assisting up to 10 clients concurrently

Chick-fil-A Tampa, FL

Server 08/2023 - 06/2024

Provided exceptional service over 100+ daily customers. Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment. Responded efficiently to guest inquiries and complaints in a professional manner. Skills

Communication, Customer Service, Graphic Design, Critical Thinking, Time Management, Detail-oriented, Knowledge of POS Systems, Problem-solving aptitude

ASHIKA PATEL

Tampa, FL 813-***-****

*******@***.***

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