Customer Service Data Entry

Gwendolyn Kiser

**** ******* **** ************, ******* 32211 * 904-***-**** * **************@*****.*** Professional Summary

** ***** ** ********** ** an Accounting Clerk in Payables and Receivables Department

Researched problems, developed and implemented solutions in auditing and accounts to increase productivity

Strong work, stability, ability to trainee

Earned Data Entry Operations Certificate from Florida Community college at Jacksonville

Awarded Secretarial Administrative Certificate from the North Side Skill Center

Strong typing ability a 45 WPM and 10,000 KPH experienced with 10 key

Proficient in CRT, AS400, Microsoft Excel, Outlook, PowerPoint and Express Track

Inbound and outbound calls to Drivers, Agents and Customers Employment History Employment History

Dial America January/2023-Auaust/2023

Customer Service Representative

Received inbound telephone call

Ability to Multitask

Responsible for helping customer op new accounts and make payments.

Ability to drive customers issues to resolution during the initial customer interaction Medical Leave September/2016-January/2023

Wekiva Springs March/2016-September/2016

Medical Records

Excellent customer service skills and Inbound and outbound calls

General knowledge of standard equipment such as computer, fax machine, copy machine

Ability to multi task and prioritize work flow

Landstar System

Accounts Clerk/Invoice Auditor December/2001-July/2012

Handled Billing and accounts payables duties

Contacted agents, customers and drivers to retrieve paperwork

Handled mail and emailed invoices to customers

Prepared paperwork for imaging (Express Track/I series)

Processed Power track loads (Express Track/I series) Log Auditor

Audited drivers logs

Counseled drivers on DOT rules and regulations

Audit driver fuel

Contact drivers for drug test

Education

Virginia College at Jacksonville Medical Billing & Coding February/2014-October/2016 Andrew Jackson Senior High School Diploma received Northside Skill Center Secretarial Administrative Certificate

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