Human Resources Cyber Security

James Ivey

Mobile: 706-***-**** Email: ************.****@*****.***

Human Resources Recruiter PCI DSS Expert Cyber Security GRC

James is a meticulous leader who has changed, created, and implemented policies, procedures, and requirements globally. He graduated top of his class with a bachelor’s degree in Information Technology and Master’s degrees in Project Management and Operations Management. Seeking a Human Resources position or a Recruiting position. James is also seeking an entry-level position in cybersecurity with a focus on GRC, PCI DSS compliance, or IT Policy Planning to apply current knowledge and skills in safeguarding payment card data and ensuring compliance within the IT industry standards. As a military spouse, he has excelled with the constant change of the military both CONUS and OCONUS.

PROFESSIONAL EXPERIENCE

3Dif (sub-contractor) / Deloitte (contractor) / with Department of Homeland Security Recruiting and Hiring August 2023 – Present

Process candidates through multiple steps of the hiring process for the Department of Homeland Security (DHS).

Received request from airports to post job announcements on USAJobs.gov job board.

Received the Medical/Drug evaluations and input the pass or fail information into USA Staffing.

Reviewed background checks eQip and eApp for any errors. If there were errors, I would return the eQip or eApp to the candidate to correct prior to submitting to PerSec.

Emailed job offers to candidates who passed all prequalification in order to be hired as a TSO agent or US Marshall working with DHS.

Provided hiring consultations with customers and Assist customers in creating job analysis and technical assessments.

Assist customers in creating job analysis and technical assessments.

Built vacancy announcement in USA Staffing and reviewed applicant qualifications and eligibilities.

Issued Certificates (CERTs) and Notice of Results (NORs)

Interprets regulations, policies, and directives, and uses good judgement to provide accurate pay setting guidance.

Research regulations and policies to provide sound HR services and advice.

BEAR Essentials Active Recruitment, LLC Senior Recruiter/Technical Recruiter/ Cyber Security Consultant March 2022 – Aug 2023

Senior Recruiter/Technical Recruiter

oObtained multiple recruiting contracts, totaling close to $500,000, by corresponding with companies seeking qualified candidates. This generated revenue for the company to hire more employees and market to more companies.

oHired over 200 candidates for multiple fast-paced companies looking to fill their roster by convincing companies more than 3 interviews were not necessary. This saved the companies and me weeks in the hiring process to hire candidates faster.

oImproved offer acceptance rates by refining negotiation strategies. Conducted market research to ensure competitive salary and benefits packages. Also, provided training to hiring managers on effective negotiation techniques. Increased offer acceptance rates by 10%, minimizing the risk of losing top talent to competing offers.

Cyber Security Consultant

oConducted regular quality assurance audits and assessments to ensure compliance with PCI DSS standards. Utilized industry-standard frameworks and methodologies to assess security controls, identify vulnerabilities, and measure compliance. Enhanced organizational security posture and reduced the risk of data breaches by proactively addressing non-compliance issues and vulnerabilities.

oManaged and monitored security systems to detect and respond to security incidents and threats in alignment with PCI DSS requirements. Implemented security monitoring tools and technologies, analyzed security logs and alerts, and responded to incidents according to established incident response procedures. Strengthened the organization’s ability to detect and respond to Cyber threats, minimizing the impact of security incidents and maintaining compliance with PCI DSS mandates.

oContributed to the development and maintenance of security policies, procedures, and documentation in accordance with PCI DSS requirements. Reviewed and updated security policies and procedures, documented security controls and processes, and ensured alignment with PCI DSS guidelines. Facilitated compliance with PCI DSS mandates by providing clear guidance and documentation on security practices and controls, enabling efficient audits and assessments.

ProActive Talent Technical Recruiter and Implementation Specialist March 2022 – September 2022

Technical Recruiter

oSuccessfully sourced and recruited top-tier technical talent to meet organizational needs. Utilized targeted sourcing strategies and cultivated a strong network within the tech community. Strengthened the technical team, enhancing project delivery capabilities and reducing time-to-fill by 20%.

oImplemented employer branding strategies to attract top tech talent. Developed compelling job descriptions, engaged with candidates on social media, and showcased company culture in recruitment efforts. Improved the company's reputation in the tech industry, making it more attractive to skilled professionals and reducing recruiting costs.

oConducted skills gap analysis to align recruitment efforts with business needs. Collaborated with hiring managers to identify key technical skills, conducted market research, and provided recommendations for skill development. Improved the quality of technical hires, resulting in higher employee performance and reduced training costs.

Implementation Specialist

oImproved the efficiency of client onboarding processes. Streamlined onboarding workflows, collaborated with cross-functional teams, and implemented automation tools. Reduced onboarding time by 30%, resulting in higher client satisfaction and increased revenue from faster time-to-value.

oLed the successful implementation of a new software system across multiple systems. Conducted in-depth user needs analysis, developed a comprehensive implementation plan, and provided hands-on training sessions. Improved operational efficiency by 25%, reducing manual errors and enhancing overall productivity.

oCustomized implementation strategies to meet unique client requirements. Conducted client consultations, analyzed specific needs, and configured the system accordingly. Increased client retention by 20% through tailored solutions, strengthening long-term client relationships.

Ferrovial Services Human Resource Business Partner (HRBP) COVID & Recruitment Sep. 2021 - March 2022

Developed and executed a targeted sourcing strategy to identify and engage top-tier technical talent. Leveraged advanced Boolean searches, social media, and niche job boards to identify and connect with passive candidates. Increased the pipeline of qualified candidates by 30%, leading to faster and more successful placements, reducing time-to-fill by 20%.

Upgraded and streamlined the recruitment technology stack. Evaluated, selected, and implemented an applicant tracking system (ATS) and integrated it with other tools for a seamless recruitment process. Improved team collaboration, data accuracy, and reporting capabilities, leading to a 30% increase in overall team productivity.

Implemented HR analytics to drive data-driven decision-making. Introduced key performance indicators (KPIs), developed dashboards, and provided training to HR teams. Improved HR efficiency, enabling better workforce planning and talent management, resulting in a 20% reduction in recruitment costs.

DriveTime Car Salesman November 2020 – August 2021

As a new hire exceeded monthly sales targets. Implemented effective prospecting strategies, built strong customer relationships, and leveraged product knowledge to meet customer needs. Increased revenue by 25% over 9 months, contributing to the overall profitability of the dealership.

Improved customer satisfaction scores. Provided exceptional customer service, conducted thorough vehicle demonstrations, and ensured a positive buying experience. Increased customer loyalty and generated repeat business, contributing to a positive reputation for the dealership.

Proactively generated and converted leads into sales. Utilized online platforms, participated in community events, and followed up with potential customers promptly. Expanded the customer base, resulting in a 10% increase in overall sales and market share.

Implemented an agile process to work multiple aspects of the car buy process at once in order to work multiple customers at once and reduce in-store waiting times.

GDIT General Dynamics Information Technology QAQC Engineer Nov. 2019 – Jan. 2020

Managed the status and compliance of all 216 Network Rooms within Area IV South Korea, aligning with NIST Cyber Security Framework (CSF) requirements. Developed a comprehensive database containing photos, dimensions, IT hardware specifications, and locations for each Network Room, facilitating efficient management and compliance monitoring under NIST CSF guidelines.

Provided regular verbal and written updates on daily activities to project managers, ensuring transparency and accountability in compliance efforts aligned with NIST CSF. Conducted detailed analysis of network configurations and traffic patterns to identify potential vulnerabilities and optimize network performance following NIST CSF principles.

Trained associates and performed regular quality assurance audits and inspections of network installations to verify compliance with design specifications, standards, and regulatory requirements outlined in the NIST CSF.

Identified and addressed deviations from quality standards promptly, ensuring timely resolution and corrective action to maintain compliance with NIST CSF guidelines. Established testing criteria and benchmarks to measure and monitor the quality of network installations and upgrades, ensuring ongoing compliance with NIST CSF requirements.

ADP Global HR (Benefits, Payroll, Implementation, Project Management, and Recruitment) September 2015 – August 2018

Trained over 1000 employees per month on the policies and procedures of ADP by onboarding new hires. Reduced the HR Onboarding Training from 4 hours per Monday class to 1 hour by implementing and training employees on a high level about the ADP Portal and teaching employees how to find information versus spending time going in depth about every subject.

Led diversity and inclusion initiatives in the workplace. Developed diversity training programs, implemented inclusive hiring practices, and established employee resource groups. Improved workplace diversity and inclusion, leading to a more innovative and collaborative work environment.

As a Project Manager, led a cross-functional team to deliver complex projects ahead of schedule. Implemented Agile methodologies, conducted regular status meetings, and proactively addressed potential roadblocks. Improved project timelines by 20%, resulting in cost savings and increased customer satisfaction.

Reviewed, approved, and executed Statements of Work (SOWs) and Procurement Requests. Proactively identified and mitigated project risks, resolving issues promptly. Conducted risk assessments, implemented risk response plans, and facilitated open communication within the project team. Minimized project disruptions, ensuring on-time delivery, and maintaining the project's overall success rate.

Performs risk assessment and risk management, quality assurance, and information assurance of programs and systems. Monitored contracts to ensure our services were meeting and exceeding the expectations of the stakeholders. Ensured our deliverables were on time and within budget.

Developed and delivered comprehensive training programs for end-users. Created user-friendly training materials, conducted live and virtual training sessions, and provided ongoing support. Reduced user learning curves by 40%, ensuring faster adoption of new systems and minimizing disruptions.

HealthPort Indexing Team Lead, Indexing Trainer, Recruiter, Sourcer July 2012 - March 2015

Reduced overtime by 6 hours per Team Lead (4 team leads) per week (24-hour total) by combining all of the end-of-shift Excel spreadsheets into one. The business benefited by not having to pay us Team Leads 24 hours of overtime per week.

Reduced the amount of employee turnover by approximately 15% by training current employees on how to index patient records properly.

Increased indexing records per hour (IRPH) per Indexer by 8% to 20% by uptraining existing employees. This allowed for more records to be processed per hour and saved the company overtime at the back end by 30 minutes to 2 hours per day, per employee.

Planned training, created policies, created 60 days, 90 days, and 120 days programs to help employees improve their indexing skills. Reviewed and evaluated projects for adequacy, ensured compliance with vendor contracts and recommended program changes based upon the employee needs.

INTERNSHIP/PART-TIME/TRAINING/VOLUNTEER WORK

BaxterClewis – Payment Card Industry – Data Security Standard (PCI DSS) – November 2023 - Present

Led and Trained PCI DSS compliance initiatives for clients in diverse industries, ensuring the protection of sensitive payment card data. Conducted thorough assessments of clients' systems and networks, identifying gaps and vulnerabilities in security controls. Enabled clients to achieve and maintain PCI DSS compliance, reducing the risk of data breaches and potential financial penalties.

Developed and implemented tailored security strategies and solutions to address PCI DSS requirements and enhance overall security posture. Collaborated with clients to design and deploy security controls, including encryption, access controls, and network segmentation. Strengthened clients' defenses against Cyber threats and vulnerabilities, safeguarding payment card data and enhancing trust with customers.

Provided expert guidance and support to clients throughout the PCI DSS compliance process, from gap analysis to remediation and validation. Offered comprehensive consulting services, including risk assessments, policy development, and security awareness training. Empowered clients to navigate the complexities of PCI DSS compliance effectively, reducing compliance costs and improving overall security posture.

Conducted regular quality assurance audits and assessments to evaluate ongoing compliance with PCI DSS requirements and identify areas for improvement. Utilized industry-standard tools and methodologies to assess security controls, analyze vulnerabilities, and track compliance status.

Stayed abreast of emerging threats, vulnerabilities, and regulatory changes related to PCI DSS compliance. Engaged in ongoing professional development, attending training sessions, webinars, and industry conferences. Provided clients with up-to-date expertise and guidance, helping them adapt to evolving security challenges and maintain compliance with PCI DSS standards.

Created policies and procedures based upon the 12 PCI DSS requirements. Ensured management and stakeholders signed off before inserting new policies and procedures into the plan handbook.

Real Estate Transaction Coordinator for Multiple Agents – July 2023 – Current

Responsible for reviewing, auditing documentation for proper placement in the system

Enter information, upload documents and photos into local MLS

Create and manage transactions in operating system

Send communication to Sales Associates regarding incomplete files

Work with the branch office administrative staff, as well as Agent Services staff to ensure data accuracy and compliance to prevent errors

Provide customer support to all of our agents and supporting staff at our branches

Additional duties as required by business need

Skillful in using the following programs including, but not limited to: Microsoft office programs such as Outlook, Word, Excel, and Microsoft Teams. Ability to learn external and internal real estate related applications.

Skillful in using the following programs including, but not limited to: Microsoft office programs such as Outlook, Word, Excel, and Microsoft Teams. Ability to learn external and internal real estate related applications.

Skillful in using the following programs including, but not limited to: Microsoft office programs such as Outlook, Word, Excel, and Microsoft Teams. Ability to learn external and internal real estate related applications.

Ability to communicate with different audiences to convey message successfully and to change gear quickly to support different customers

Ability to multi-task, prioritize and be flexible with changing business needs in a team environment as well as manage deadlines and time constraints.

Outstanding organizational and file management skills; emphasis on attention to detail

Customer-focused, delivery-oriented, ability to work in a team environment Ability to work effectively in a remote environment.

EDUCATION

Master of Science in Project Management - Southern New Hampshire University Manchester, NH May 2021

Master of Science in Operation Management - Southern New Hampshire University Manchester, NH May 2021

Bachelor of Science in Computer Science Information Technology - Southern New Hampshire University Manchester, NH October 2019

Competencies Based Upon Human Resources Specialist Position

Personnel and Human Resources

Spearheaded comprehensive workforce planning and development initiatives, optimizing talent management strategies to align with organizational goals.

Designed and implemented HR policies and procedures that improved employee performance and compliance with federal and organizational standards.

Led employee engagement and retention programs, resulting in a 27% improvement in workforce satisfaction.

Recruitment/Placement

Successfully recruited and placed over 20 or more candidates per month in key positions, ensuring alignment with the organization's strategic objectives and workforce needs.

Developed and executed strategic recruitment campaigns, utilizing data-driven insights to attract top-tier talent.

Optimized the onboarding process, reducing time-to-hire by 2 to 3 weeks and improving candidate experience by eliminating multiple interviews and performing panel interviews.

Technical Competence

Demonstrated in-depth expertise in IT project management and systems integration, leading to the successful delivery of multiple large-scale projects.

Provided expert technical guidance in the application and maintenance of IT systems, ensuring operational efficiency and adherence to industry best practices.

Managed cross-functional teams to address complex technical challenges, delivering innovative solutions within budget and on schedule.

Technology Application

Applied advanced technological solutions such as Microsoft Office and CRM’s to streamline business operations, enhancing productivity.

Led the integration of emerging technologies, such as cloud-based solutions and automation tools, to drive efficiency and reduce operational costs.

Delivered end-to-end technology assessments, ensuring that all tools and platforms align with organizational goals and compliance standards.

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