Customer Support Quality Control

CURRICULUM VITAE

Dejo Davis Heritage Village Apartments

E-Mail: ***********@*****.*** 103 Patroon Drive,

Guilderland, NY -12084

Ph: 518-***-****

Personal Profile

I see myself hardworking, efficient, well-mannered and disciplined, can shoulder responsibility.

By nature I am reliable, dependable and an honest worker.

Experience:

18+ Years of experience in the field of Customer Support Relations, Sales Support Co-ordination, Quality Control.

Academic Qualification:

Diploma in Mechanical Engineering. (A.P.S College of Engineering, Recognized by the Board of Technical Education Bangalore)

P.U.C (PCMB): from St Joseph’s College, Bangalore University.

B.B.A. Alagappa University.

Computer Proficiency:

Operating Systems : Windows 98/ 2000/XP, Windows 7/8/11

Package : MS-Office 2000/2003, AutoCAD R14, 2004

Database : Oracle, SAP GUI, Aspect

Mailer Client : MS Outlook, Lotus Notes.

PROFESSIONAL PROFILE

Working in M/s. NCL VEKA Ltd, Bangalore (July 2013 – Sep 2024)

Designation: Assistant Manager – Customer Support.

Handling Sales and Support on the Projects for the Jobs and Executing.

Supporting the Customers with the Products and new upgradations.

To prepare Quote and Processing the Order for the products.

To give the New Contracts assignments and Support systems is done.

The Billings, Supply chain relations, Sales logistics jobs is checked.

To check the new up-gradations Catalogue’s, Cad drawings and Verifications to be done.

To follow up with Customers with their queries are answered

Assist new joiner in their daily activities and train them on their job profiles.

The Orders and data processing jobs and working in SAP

Responsibilities:

Individually handling the Customers for all related queries and ensuring the delivery and support services at the accurate levels.

Worked in M/s. Kennametal Shared Services Pvt, Ltd. (from Jan 2007- June 2013)

Designation: SR. Customer Support Executive.

Tools working with SAP (SD) and other internal based applications.

Creation of sales orders and quotations for US, Australia, Japan.

Creation of RMA, Credit and debit memo for existing orders.

Creation of new accounts and changes, various discount changes and creation of consignment requests.

Communicating through mails / calls and chatting through communicator regarding queries.

Meeting productivity and quality targets on day to day basis.

Creating pricing analysis.

Creating concessions & loading discounts into accounts based on analysis & approval.

Creating variant configuration for the requested materials.

Responsibilities:

Individually handling the Customer Kyocera, Australian orders for all related queries on Orders and ensuring the delivery of items accurately.

Handled Escalations and Expeditions orders.

Worked in M/s. Wipro Ltd. :(Oct 2005 – Jan 2007)

Designation: Component / Sourcing Engineer.

Activities included:

Executing Projects related to Components Products and Sourcing.

Validating the Supplier parts with the information provided by the supplier.

Creating templates for the supplier manufacturing parts.

Interacting with the Suppliers for the Products sourcing.

Provide status on supplier’s parts to the clients.

Follow-up with the suppliers to get the templates within the time frame.

Worked on with RoHS Projects and AML Projects.

Verify the supplier’s templates for Quality Analysis.

Materials should be green free for the European directives for their later stage for the procurement.

PERSONAL PROFILE

Date of Birth : 10th Nov 1975

Marital Status : Married

Nationality : Indian

Religion : Christian

Languages Known : English, Hindi, Malayalam, Kannada

Hobbies : Traveling, Music, Photography, Reading.

The above-mentioned information is true and correct to the best of my knowledge.

Thanks & Regards,

Dejo Davis

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