Customer Service Associate
Resume:
Terrevia Dozier
Riverdale, GA *****
******************@*****.***
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Work Experience
Document Preparation Clerk
Jamison professional service-East Point, GA
December 2023 to February 2024
Prepared documents for scanning and filing by collating, sorting, and organizing them. Created digital copies of physical documents for archival purposes. Scanned incoming documents into document management systems with accuracy and attention to detail. Monitored the progress of document preparation projects to ensure deadlines were met. Operated various office machines such as scanners, copiers, faxes, and printers. Customer Service
Soft Tech llc-Atlanta, GA
April 2022 to November 2023
Customer inbound call for question regarding there statement or billin Resolved customer service inquiries in a timely manner while providing excellent customer service. Attended to customer service issues.
Package Handler
AXCESS STAFFING-Atlanta, GA
September 2018 to January 2023
Organized packages according to type, size, destination, and other specifications. Checked all outgoing shipments to ensure accuracy of contents. Labeled parcels accurately according to company guidelines. Customer Service Agent Assistant
Hire Dynamics-Duluth, GA
October 2017 to July 2018
Filed records in alphabetical and numerical order, and according to subject matter Kept records of material removed and stamped material received Verified accuracy of material to be filed.
Assisted customers with inquiries, complaints and requests via phone, email and chat. Document Specialist
RFS Scanner-Mableton, GA
July 2016 to May 2018
Prepared documents for scanning and indexing into the document management system. Reviewed documents for accuracy, completeness, and compliance with applicable regulations. Performed quality control checks on scanned images prior to release into document management system. Maintained records of all documents scanned and indexed into the system. Marketing Assistant
Suah Recycling Inc-Decatur, GA
June 2009 to August 2011
Performed bookkeeping work, including posting data and keeping other records concerning costs of goods and services and the shipment of goods
Kept records of invoices and support documents
Contacted customers in order to obtain and relay account information. Responded promptly to customer inquiries via phone calls and emails while maintaining a friendly attitude.
Willing to relocate: Anywhere
Education
Associate in Medical
Ultimate Medical Academy - Keys, FL
September 2016 to March 2017
Skills
• Customer Service Excellence Shipping and Receiving Understanding Cash Handling Telephone Etiquette
• Residential cleaning
• Merchandising
• Organizational skills
• Shipping & receiving
• RF scanner
• Order fulfillment
• Surveillance
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