Customer Service Program Manager
Resume:
https://Linktr.ee/brandlusu
*********@*********.***
BRANDON
SAMPSON
PROFILE
AV Engineer/Program Manager who is hard-working, dedicated, diligent, persistent, and always eager to learn, as well as provide optimal customer service, in myriad environments. My overall experience in customer service/relations, project management, and live production has afforded me a depth and breadth of insight, understanding, prowess, and capability in a wide variety of work capacities.
ACTIVITIES AND INTERESTS
WORK EXPERIENCE
Faith, Family, Friends
Fencing
Krav Maga/BJJ
Travel
Volunteer EMT
Outreach/Ministry
Bibliophile
Fitness/Health & Wellness
Hiking
Blogging
AV Engineer
Northrop Grumman Corporation Baltimore, MD
2009-Present
My role includes the operation, maintenance, support, and repair of various AV equipment, as well as program management for room/system builds. Similarly, I am also responsible for room design, integration, and execution of various technologies inside various types of rooms (offices, conference rooms, labs, hangars, collab spaces, huddle rooms, etc.) Additionally, I am responsible for customer order procurement, event support, and AV consulting, both with internal and external customers.
Sports Manager
I9 Sports Baltimore County, MD
2012-15
Supervised and managed several youth sports leagues, including basketball, football, and soccer. Duties included customer service, sales, scheduling, people management (coaches, refs, staff, etc.), as well as whatever other tasks were necessary to ensure a smooth operation of that day’s games. I started out as a volunteer coach for basketball and football.
KEY SKILLS
Project Management
Active Listener
Professional, courteous, and respectful
Poised under pressure
Detail-oriented
Organized/orderly
Quality assurance
Solid written & verbal communicator
Creative/Imaginative
EDUCATION
Bachelor of Science of Communication Studies
Morgan State University
June 2008
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