Property Management Case

**** ******** *****, *******, **, ***** • ********@*****.*** • 512-***-****

SHEILA NIXON

PROFESSIONAL SUMMARY

Property and Community Support Management with over 17 years of extensive expertise in property management, program coordination, and tenant relations. Demonstrates strong skills in case management and lease compliance, contributing to improved resident satisfaction and enhanced company reputation across multiple states. Committed to providing exceptional service and support, ensuring compliance with housing standards and fostering a collaborative environment for residents and partners. EMPLOYMENT HISTORY

SENIOR HCV RESIDENT PERFORMANCE SPECIALIST May 2023 - Nov 2024 KAIROS LIVING PROPERTY MANAGEMENT Chicago, IL

Guide residents through Housing Choice Voucher processes, ensuring compliance with HUD standards.

Achieved preferred status with city entities, enhancing company reputation in 30+ states.

Implemented thorough screening methods, improving lease stability and resident satisfaction.

Conducted rent studies, ensuring fair market pricing and successful lease negotiations.

Maintained 4.0+ Google rating, reflecting exceptional service and resident support. SENIOR CARES PROGRAM SPECIALIST Jan 2022 - May 2023 MAIN ST RENEWAL PROPERTY MANAGEMENT Austin, TX

Provided case management services by completing assessments and individual service plans to HCV populations to succeed in their lease. Partnered with Emergency Rental Assistance Programs to avoid evictions. Provide short-term crisis counseling and support. HOUSING CHOICE VOUCHER COORDINATOR Mar 2021 - May 2022 MAIN STREET RENEWAL PROPERTY MANAGEMENT Austin, TX Managed single-family rentals in portfolios for twenty states. Participated in the Centralization and training of leasing. Analyzed trends and recommended solutions to improve operations. Managed escalations and overall resident performance. HOUSING CHOICE VOUCHER LEASING SPECIALIST Feb 2020 - Mar 2021 MAIN STREET RENEWAL PROPERTY MANAGEMENT Austin, TX Completed screening, and welcome orientations. Consulted with Housing Authorities on affordability, eligibility, FMRs, payment standards and comparability studies. Completed Work Orders for pre-inspection. Completed outreach for lease renewals and monitored lease compliance. Requested yearly rent increases at appropriate times from Housing Authorities. COLLECTIONS SPECIALIST Jan 2019 - Feb 2020

MAIN STREET RENEWAL PROPERTY MANAGEMENT Austin, TX Conducted collection efforts on an automated dialer system. Maintained individual mandate of daily calls and department KPIs. Accepted ACH and EFT payments. Completed budgets and promise to pay agreements. Prepared and sent files to third party Collection agencies.

NIGHT CAMPUS ADMINISTRATOR 2017 - 2023

AUSTIN STATE SUPPORTIVE LIVING CENTER Austin, TX

Served as first responding professional staff on the scene of a critical incidents of an Intermediate Care Facility. Investigated unusual incidents and completed preliminary investigations and recommendation for leadership review and Adult Protective Service referrals. Conducted special audits and home visits monitoring fifteen homes nightly to ensure compliance of staff and health and safety of individuals served. Provided input to Quality Assurance to improve facility operations and services. Provided in-service training to facility staff on approved policies, procedures, and guidelines. CONSERVATORSHIP WORKER 2014 - 2016

TEXAS CHILD PROTECTION SERVICE Austin, TX

FAMILY SERVICE SPECIALIST 2011 - 2014

NJ DIVISION OF CHILD PROTECTION Perth Amboy, NJ

ASSISTANT FAMILY SERVICE WORKER 2007 - 2011

NJ DEPARTMENT of CHILDREN & FAMILIES, Adoption Unit Perth Amboy, NJ Performed child welfare assessments. Provided referrals for in home supervision, residential placement, and placement in foster care. Processed children for adoption placement and compute adoption subsidy. Visited homes and implemented corrective measures to problems of parent/child relationships. Managed various aspects of court involved cases and provided testimony. Facilitated Family Team Meetings.

EDUCATION

MASTER OF BUSINESS ADMINISTRATION 2012 - 2015

Strayer University Austin, Texas

BACHELOR OF SCIENCE, JUSTICE STUDIES 2009 - 2011

Berkeley College Woodbridge, NJ

ASSOCIATE IN SCIENCE, HUMAN SERVICE 2005 - 2007

Passaic Community College Paterson, NJ

COURSES

PRE-SERVICE CERTIFICATION FAMILY SERVICE SPECIALIST NON-VIOLENT CRISIS INTERVENTION

MENTAL HEALTH SUPPORTS & DEVELOPMENTAL DISABILITIES TRAINING SUBSTANCE ABUSE RECOVERY ASSISTANCE CERTIFICATION

WORKING WITH AND SUPPORTING FAMILIES TRAINING

INVESTIGATIONS CERTIFICATION

TENANT ELIGIBILITY CERTIFICATION

MICROSOFT OFFICE SUITE

SKILLS

HCV Program Management, Resident Screening, Lease Compliance, Case Management, Crisis Intervention, Child Welfare, Family Services, Housing Assistance, Tenant Relations, Regulatory Compliance, Program Coordination, Investigation, Microsoft Office Suite, Yardi, Rent Café, Five Nine.

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