Customer Service Store Manager

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EDUCATION

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LANGUAGE

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(Present-2023)

PANKAJ CHAWLA

STORE MANAGER

A Seasoned Sales Consultant with 12+ Year of Rich Experience

boasting sales and customer loyalty through Individualized service

Resourceful expert at learning cutomer needs, directing to

desirable merchandise and upselling to meet customer quotas.

PROFESSIONAL EXPERIENCE

9 2015 - Present

HOUSE OF ANITA DONGRE (AND) Mumba

Store Manager / Senior Fashion Consullant

Sucessfully incresead annval revenue by 20% in revenue in 2022 by acquiring new client and

expanding service offerad :o axisiting clients st AND Store S$

treamlined the company’s cliert onboztding process, Recucing the average time by 36% and

imoraving averal. client satistaction

Successfully increased Style Consulting client base within the first yess

targeted marketing etforts and excepticnal customer service

Consulted with client to identity their personal style snd advisec tem on dressing to best reficct

their amiga

Organized and restocked me-chardise

Developed personal relat onships wit

catered to indivicual tastes white encouraging open lines of communication.

Demarstrated accuracy and raspons‘bilty by randling all paperwork and “racking sales tor

logistical ourseses

35 2 Manager, through

heavy tratfic sress to drive product sales,

istomers, emphasizing impertance ct celivering products

2014 - 2015

BOMBAY HIGH (Cottstown Fashion PVT LTD)I Oberoi Mall,Mumbai .

Customer Service Representative

Provide fashion advice to cians

help clients select wardiobe piew

type. lifestyle, and budget

Understsne current fasvicn trends and be able to identity clothicg styles that 3

clients

Provide styiing services far snacial occasions, such as weddings or job interviews

Work with clients ard fashion designers te create custom clothing pieces

Keeo up with fastion news, indust’y events, and new procuct releases

Nanage mentory ane beck orders

Naintain cliont relationships and follow up

sccessoties, and makeup thal are sporopriale for thet bedy

suitable for

h clients

2012-2014

G FORCE Maxus Mall, Bhayander, Mumbai.

Sale Staff

Sale Consultant providing wardrobe cor

current trenes and provice acviee on ‘ashion optio

Eured the provis on ef oxcolient customer sonics to cntance aroduet vit

Assisted in lay ng & -attantive procsedings Io genevata aicta sales

jd a mode made.

\ve aritude towards the Compary. procuc:, ana awesome staff

al product knowlerge lo all F members,

st tro-ds ane way -a return to the

tng serv ‘ents, Proven ability to identify

Encouraged customers to seek out nei

Waimained = po:

ends

designated pout...

2010 - 2012

JOCKEY (Embauche Retallers) Maxus Mall, Bhayander, Mumbai .

Sale Staff

Created sales piteh and introduced procuct lines to customer

Approachac customers and assessed their neacs,

Facilitated <rials ard suggested outils,

En-anced fashion Sales snd prepared reporss timely.

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