Product Manager Technical Support

JOHN FOX

Product Manager

Howell, NJ ***** 732-***-**** ****@**********.*** LinkedIn

PROFESSIONAL SUMMARY

Inventive professional with extensive experience in cloud data protection solutions and technical enablement. Skilled in monitoring product metrics to identify opportunities, optimize features, and drive data-driven decisions, enhancing performance. Expertise in market research, understanding customer needs, assessing competitors, and identifying trends to drive innovation. Adept at leading cross- functional teams, managing stakeholder expectations, and communicating product vision to ensure alignment with company goals. Strong in strategic planning and defining product vision in alignment with business objectives to drive growth and market relevance. CORE COMPETENCIES

Platform Evangelism Cloud Consulting & Computing New Product Release Product Operations Enterprise Software & Storage Solution Architecture Business Continuity Sales & Technical Enablement Pre/Post Sales Project Management Team Leadership Vendor Assessments

WORK HISTORY

Fox Tech Hub (Self-employed) – Hybrid

Cloud Consultant January 2022 – Present

• Technical Support: Provide expert technical support for cloud-based applications and services, while troubleshooting issues promptly to ensure seamless customer experiences and improve overall client satisfaction.

• Data Resilience: Develop and implement disaster recovery protocols for cloud-based storage to maintain continuity and security of critical data in emergency situations through regular risk assessments and recovery plan updates.

• Technical Documentation: Create detailed cloud architecture diagrams and technical documentation for projects to facilitate clarity and alignment across technical and non-technical teams, enabling efficient collaboration and project execution.

• Customer Service: Design, configure, and implement scalable cloud-based solutions to optimize and enhance customer service offerings, ensuring high availability, faster response times, and personalized experiences. Verizon – Remote

Product Manager (Contract) NaaS Cloud Management - Cloud Connectivity Solutions July 2022 – March 2024

• Cloud-Smart Teams: Improved product development, sales, and support by supporting create a global plan to expand cloud provider knowledge (AWS, Azure, GCP) for sales, architects, product management, and development teams.

• Verizon Field Training Plan: Supported the development of a comprehensive training plan for the Verizon field team on the new NaaSCM product, addressing key personas including sales, architects, implementors, support, and end customers.

• Product Requirements: Played a key role in defining product requirements to sell NaaSCM into the Public Sector (StateRAMP, zedRAMP) and Wholesale segments (Verizon Partners), ensuring alignment with market needs and regulatory standards. Commvault – Tinton Falls, NJ

Principal Technical Enablement Program Manager May 2017 – December 2021

• Virtualization Enablement: Managed the global enablement effort for virtualization technologies with a cloud focus, covering Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform, and other cloud service providers.

• Cloud Think Tank: Created and led a cloud-focused think tank to analyze trends, predict emerging cloud needs 6-9 months ahead, and deliver insights, resulting in the introduction of new product features addressing customer needs before competitors.

• Training & Skill Gap: Increased sales force knowledge, customer confidence, and sales by identifying cloud skill gaps in the presales team and developed the Advanced Cloud and Virtualization workshop, while expanding the workshop to EMEA and APJ.

• Feature Review Leadership: Led the quarterly Commvault Key Feature Review WW webinars, presenting new functionalities to a global audience, enhancing sales teams' ability to acquire new customers and expand product footprint with existing customers. Commvault – Tinton Falls, NJ

Principal Product Manager - Cloud / Virtualization (2015 – 2017) April 2010 – May 2017

• Roadmap Management: Spearheaded the launch of versions 10 and 11 by driving the roadmap for cloud data protection solutions, fostering product innovation with enhanced features tailored to customer needs and market trends.

• Cross-Functional Alignment: Collaborated with product management, development, and sales teams to position Commvault solutions for key market segments, aligning company objectives to drive sales performance and enhance customer satisfaction. JOHN FOX Page 2

• Solution Evangelism: Boosted adoption, market visibility, and customer interest by promoting the solution to sales teams, prospective customers, and industry influencers, resulting in a stronger sales pipeline and enhanced brand recognition.

• Strategic Execution: Executed comprehensive strategy for planning, launching, and driving revenue growth throughout the product lifecycle, ensuring sustained success, competitive positioning, and long-term market relevance.

• Career Progression: Promoted from Virtualization Subject Matter Expert to Product Manager – Virtualization, then Senior Product Manager – Cloud/Virtualization for exceptional performance, leadership, and consistent achievement of business goals. Saint Barnabas Healthcare System – Oceanport, NJ

Team Lead-Senior Systems Engineer April 2005 – April 2010

• Project Management: Led virtualization of 225+ critical Windows systems onto a 30-server ESX farm, while optimizing migration strategies and managing inventory, backups, and failback processes for minimal downtime and system transfers.

• Technology Evaluation: Executed command line administration of ESX hosts for enhanced control and troubleshooting, while assessing emerging technologies and recommending solutions to senior management to meet evolving infrastructure needs.

• Team Oversight: Directed the high-performing Wintel/VM Engineering team for the Service Delivery project, while providing expert Tier III support to the central data center’s Service Support team and resolving complex technical issues.

• Vendor Assessment & System Design: Improved system functionality and operational reliability by coordinating vendor assessments, as well as designing and implementing core clinical, financial, messaging, and security systems.

• Performance Monitoring: Designed and implemented tools to monitor and report on the health and performance of the VM farm, leveraging Virtual Center, HP Insight Manager, Spectrum, and SevOne for accurate diagnostics.

• Capacity Management: Applied VMware Capacity Planner and VMware Application Compatibility Matrix to optimize system efficiency, while engineering VMware Consolidated Backups for the VM farm and streamlining disaster recovery procedures. EDUCATION & CERTIFICATIONS

Mechanical Engineering University of Southern California, Los Angeles, CA Certificate, Network Engineering & Data Communication The CHUBB Institute, New York, NY INDUSTRY SPEAKING HIGHLIGHTS

7 Time VMworld Breakout Presenter for Commvault covering both the US and EMEA Shows. 2 Time Breakout Presenter for Commvault at AWS reinvent TECHNICAL PROFICIENCIES

Alibaba Cloud Platform as a Service (PaaS) Cloud Storage VMware Hyper-V Nutanix AHV VMware ESX Virtualization vSphere VDI NetApp Server Architecture Amazon Web Services Microsoft Azure Google Cloud Platform Data Center Network-Attached Storage Storage Area Network Storage Virtualization Storage Solutions Storage Management Deduplication Replication Backup Solutions CommVault Xen Oracle Cloud Infrastructure

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