Data Entry Customer Service

Priscilla A Romero Page *

Priscilla A. Romero

Cell: 208-***-****

Email Address: *****@*****.***

Objective:

Statement of Qualifications:

• I was assisting in the Welcome Shift every Friday with the New Employees, Leads and Assist Leads.

• I was conducting weekly meeting for my team every Wednesdays to assist with bringing up their QA scores.

• 30 plus years Data Entry and Customer Service experience

• Customer oriented problem solver

• Commended for ability to adapt to varying situations

• Proficient in Microsoft Office 2003 and 2010; Word, Excel, PowerPoint, and Outlook

• Detailed, Analytical and Time Management skills

Professional Experience:

Job Title: CEA Associate – FULL Creative

Dates 01/2018 to 11/17/2024

• I was responsible for helping the clients/customers from a bad situation into a positive experience

• I was responsible for answering phone calls for many different companies

• I was responsible for taking accurate messages and forwarding the messages to the company

• Communicated skills in both text and conversation Job Title: Intake Advisor – Sokolove Law (FULL Creative) Dates: 10/2017 to 12/2017

• Screen calls for legal cases

• Gathered detail information

• Entered information into database

• Delivered or relayed the information to the appropriate person Job Title: CEA Associate – FULL Creative

Dates: 5/2015 to 10/2017

• I was responsible for helping the clients/customers from a bad situation into a positive experience

• I was responsible for answering phone calls for many different companies

• I was responsible for taking accurate messages and forwarding the messages to the company

• Communicated skills in both text and conversation Job Title: Department Specialist – Albertsons Headquarters (Temp) Dates: 2/2015 to 4/2015

• I was responsible for over 40 stores with updating and publishing the weekly ads for Albertsons throughout the Western States; as well as inputting the information into the database every day for the future ads

• Reviewed information/data and made decisions within much defined guidelines, parameters,

• and instructions

• Reviewed information for accuracy, prepared and balanced data, compiled minor statistical

• data, updated information and maintained complex reports in Excel and/or database Priscilla A Romero Page 2

Job Title: Enrollment Auditor I – Blue Cross of Idaho (Temp) Dates: 10/2014 to 1/2015

• I was responsible e for processing memberships by establishing records, changes, coding and entered data of multiple types of group or individual accounts

• Reviewed applications for completeness and maintained administration of regulations on eligibility

• Received, researched, and replied to telephone, written and electronic inquiries, related to enrollment and billing, within guidelines for accuracy while exceeding in customer service

• Maintained knowledge of federal regulations relative to Enrollment and Billing activities including, but not limited to the following: HIPAA, COBRA and ERISA; maintaining thorough knowledge implementations

Job Title: Customer Care Representative I – AmeriBen/IEC Group (Third Party Administrator) Medical, Dental, Vision Call Center

Dates: 03/2014 to 10/2014

• Responded to phone calls from members and providers while utilizing customer service skills

• Required to meet a 5-day turnaround time to respond to inquiries from the members and

• providers regarding issues, charges and coverage of benefits; exceeded implementations and constraints

• Responded to questions regarding Coordination of Benefits, COBRA and HIPAA and provided Instructions

Job Title: Data Entry Operator – Idaho State Tax Commission (Temp Assignment) Dates: 1/2014 to 3/2014

• I was responsible for keying in the Business & Personal Income Tax Information, Change of

• Addressed personal information for residents throughout the State of Idaho State of California, Department Of Pesticide Regulation: Job Title: Enforcement Technician Assistant

Dates: 1/2011 to 5/2013

Job Title: Insurance & Exam Coordinator, Office Technician Dates: 8/2009 to 12/2010

Job Title: Office Services Supervisor II

Dates: 11/2006 to 8/2009

State of California, Department of Consumer Affairs, Board of Accountancy: Job Title: Office Technician

Dates: 2/2004 to 11/2006

State of California, Board of Prison Terms:

Job Title: Data Entry Operator

Dates: 4/2002 to 2/2004

Intel (Folsom, California):

Job Title: IT Support then promoted to Business Analyst (laid off) Dates: 3/1998 to 4/2002

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