Salesforce Developer

Name: Surendranath

Email: ****************@*****.***

Contact: 832-***-****

LinkedIn: linkedin.com/in/surendra-v-48946570

Lead Salesforce Developer

SUMMARY

Over 11 years of IT experience in Salesforce.com, Worked actively with business stakeholders to empower the organization and help them achieve their goals.

Experience with all phases of the Software Development Life Cycle (SDLC), quality management systems, and project life cycle processes. Expertise in Salesforce.com (SFDC) development and implementation.

Implementation experience with Salesforce Lightning features such as activities, contextual hovers, opportunity boards, and customizable dashboards.

Automated pricing and approval workflows using Salesforce CPQ.

Created CPQ-specific reports and dashboards to provide insights into quoting trends, sales forecasts, and product performance.

Integrated Salesforce CPQ with Salesforce Sales Cloud and external ERP/CRM systems for seamless data flow.

Proficient in dealing with functionalities related to Sales cloud & Service cloud, Marketing cloud, Community Cloud, Custom Cloud and Analytics Cloud.

Expertise in designing and developing Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs.

Hands on experience in upgrading Salesforce Classic apps to Lightning Experience for a rich user interface and improved interaction.

Proficient with Roles, Profiles, Email Templates, Page Layouts, Workflows, Workflow Actions, Process Builder, and Approval Processes.

Experience in consolidating all existing workflow rules into Lightning Process Builder flows and creating one process builder for each object in which all actions are managed.

Skilled in Salesforce Sales Cloud, Service Cloud, Call Center, Force.com, Portals, Chatter, and AppExchange platforms.

Proficient in creating various Page Layout profiles and configuring user permissions according to organizational hierarchy.

Proven experience in configuring and customizing Salesforce Financial Cloud to streamline financial services processes, enhance client interactions, and drive operational efficiency.

Experience with requirements analysis and development, project implementation, unit testing, and system integration testing.

Extensive experience creating Visualforce pages and integrating with external sources through SOAP, REST, Apex Web Services, and Force.com APIs.

Highly skilled in building Visualforce Pages, Visualforce Custom Controllers/Components, Advanced Search Functionality, Reports, Dashboards and Tabs.

Experience with Data Loader for inserting, updating, and bulk importing or exporting Salesforce.com objects.

Extensive Experience in developing Lightning Components frameworks, CSS, Controller and Salesforce 1 mobile applications.

Well versed with Eclipse IDE, Force.com IDE, Force.com Explorer, and data migration from legacy systems to Salesforce using Data Loader and Informatica.

Proficient in querying Salesforce.com databases using SOQL (Salesforce Object Query Language) and SOSL (Salesforce Object Search Language) queries, leveraging tools such as Force.com Explorer

A team player with a strong work ethic, a positive attitude, and the ability to maximize individual potential.

Education/ Certifications:

Bachelors in Computer science – William Carey University- Shillong - 2012

Salesforce Certified Platform Developer I

Salesforce Certified Platform Developer II

TECHNICAL SKILLS

CRM

Salesforce.com

SFDC Technologies

Lightning Web Components, Aura, Apex Custom Controllers, CPQ, Apex Data Loader, Apex Language, Apex Classes, Apex Triggers, Batch Class, Visualforce (Pages, Components & Controllers) Workflows, Approvals, Email Templates, Formulas, Validation Rules, Roles & profiles, Dashboards, Custom Objects

Salesforce Tools

Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Apex Data Loader, Force.com, Workbench, Force.com Platform (Sandbox and Production), Force.com Excel Connector, Informatica

Programming Languages

C, Java, HTML, CSS, JavaScript, JSON

Project Management

Microsoft Office (Word, Excel, PowerPoint), Microsoft Project, Agile & Waterfall methodologies

Database

MySQL, SQL Server

Version Control System

SVN, Git

Browsers

Internet Explorer, Firefox, Chrome, Opera & Safari

Operating Systems

Windows, iOS, Android

PROFESSIONAL EXPERIENCE

Transpecos, Pecos TX, Sep2021 – Till Date Lead Salesforce Developer

Responsibilities:

Designed and implemented custom Service Cloud solutions, including case management, service console, and knowledge base, to enhance customer service operations and improve user experience.

Led the migration of legacy systems to Salesforce Service Cloud, ensuring data integrity and minimal disruption to ongoing support operations.

Configured CPQ features including product bundles, pricing rules, discount schedules, and approval processes.

Automated pricing and approval workflows using Salesforce CPQ.

Designed and optimized quote templates to enhance customer-facing experiences.

Implemented and maintained Service Cloud security features, including user permissions, roles, and field-level security, to protect sensitive data and ensure compliance with industry standards.

Collaborated with cross-functional teams, including sales, support, and IT, to ensure alignment of Service Cloud solutions with business goals and to address any integration or customization needs.

Performed system troubleshooting and optimization to resolve issues and enhance the performance of Service Cloud implementations.

Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, packages for various functional needs in the application.

Created workflow rules and defined related tasks, time triggered tasks, process builder, email alerts, field updates to implement business logic.

Created email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.

Worked extensively in customization of Service Cloud Console by embedding Visualforce pages in custom console components, highlight panel and interaction log.

Worked on the development of Salesforce.com in Salesforce technologies such as Apex, Lightning Web Components (LWC).

Directed the integration of Salesforce Financial Cloud with legacy financial systems and third-party applications, ensuring seamless data migration and real-time synchronization of financial records across platforms.

Implemented live chat and WhatsApp functionality to assign the chat transcript to case. Customized prechat forms and buttons for live chat functionality.

Developed advanced financial dashboards and reports using Salesforce Financial Cloud's native analytics tools, providing executives with real-time insights into portfolio performance, risk management, and customer engagement metrics.

Configured and customized Service Cloud reporting and dashboards to provide actionable insights and track key performance indicators (KPIs) for service operations.

Conducted requirements gathering and analysis to define and document client needs, translating them into actionable development tasks and solutions within the Service Cloud environment.

Trained and mentored junior developers and administrators on best practices for Service Cloud development and maintenance, fostering skill development and knowledge sharing.

Developed and customized Service Cloud features, such as automated workflows, custom objects, and process builders, to streamline case resolution and support processes.

Integrated Service Cloud with third-party applications and tools, including ERP systems and external databases, to ensure seamless data flow and enhance overall functionality.

Worked on Lightning components and added Design Parameters from Lightning Design System (LDS) Customized Lightning components were built using JavaScript on client side and Apex on server side.

Created a user interface in Lightning using Aura components, CSS, Bootstrap for a user to enter case details and submit into Salesforce.

Designed salesforce service cloud console to enhance productivity with dashboard like interface.

Used Salesforce Lightning Inspector to debug the lightning components during the development process.

Used Salesforce1 simulator during the development to test if the lightning components works properly on the mobile device.

Provided technical consulting and support in solution integration and API design activity that occurs during various phases of the project.

Managed end-to-end release management processes using Copado, streamlining deployment and version control while reducing manual effort and errors in Salesforce releases.

Led the implementation of Copado Continuous Integration and Continuous Deployment (CI/CD) pipelines, automating Salesforce development workflows and accelerating release cycles by 50%.

Implemented Sales cloud and incorporated the enhanced features as required to streamline the business process.

Designed and developed Service cloud and integration.

Assisted in guiding the customers on Service Cloud implementation.

Managed users, public groups, profiles, and roles within the Salesforce CRM; this involved designating access to the applicable user within the user hierarchy.

Created, implemented and modified the Custom objects, Page layouts, Custom tabs, and Components, to suit to the needs of the application.

Loaded/managed the data using Apex Data Loader and Excel Connector.

Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.

Integrated automated testing frameworks within the Copado CI/CD pipelines, ensuring robust, error-free code deployments with faster feedback loops and improved code quality.

Led user training sessions and created detailed documentation to ensure successful adoption of Salesforce Financial Cloud by internal teams, resulting in a 30% increase in system utilization within the first quarter of implementation.

Deployed components across different production instances using Change Sets.

Worked on SOQL and SOSL statements in Triggers using Workbench.

Maintained requirements in JIRA for tracking and testing purposes.

Environment: Salesforce.com, Apex Language, Lightning Web Components, Aura Framework, Sales Cloud, Service Cloud, Apex Classes, Controller Classes and Apex Triggers, Apex Data Loader, SOQL, SOSL, Change Sets, Jira, Windows

TechnipFMC, Houston, TX Nov 2019 – Oct 2021

Senior Salesforce Developer

Responsibilities:

Developed Lightning apps using lightning Components and made them compatible with Salesforce1 mobile app.

Implemented Salesforce Lightning Components for small set of users for customizing reports and dashboards.

Created many Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects in lightning experience.

Worked with External objects in Salesforce which is another feature introduced with Lightning components.

Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.

Successfully implemented Salesforce CPQ solutions to streamline quote-to-cash processes and meet diverse client requirements.

Configured CPQ features including product bundles, pricing rules, discount schedules, and approval processes.

Automated pricing and approval workflows using Salesforce CPQ.

Designed and optimized quote templates to enhance customer-facing experiences.

Integrated Salesforce CPQ with Salesforce Sales Cloud and external ERP/CRM systems for seamless data flow.

Leveraged Apex, Visualforce, and Lightning Components for advanced CPQ customizations.

Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles.

Built mobile application using Salesforce1 Lightning Components, Controllers, Handlers, Events and Aura components.

Worked on various Salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.

Designed, Developed & deployed various APEX Classes, Triggers, also various Schedule, Batch and Future based Apex classes to implement the custom functionality. Developed triggers which added automatic templates to fire to the respective users.

Configured Service Cloud to handle Case management, Email-to-case routing, sharing settings in queue-based model.

Wrote triggers to process incoming service e-mail requests from customers to automatically create new case records.

Written client-side scripting in aura controllers and controller helpers for handling events and triggering actions.

Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com.

Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.

Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.

Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers.

Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.

Developed Assignment rules, Escalation rules to enable proper routing of cases to the case team members.

Worked on Reports and Dashboards in Salesforce Classic and Salesforce Lightning.

Developed Workflow rules, tasks, emails and alerts to track customer related tasks and activities.

Implemented and Consumed Knowledge Base Dashboards & Reports AppExchange for providing Reports and Dashboards that monitors the Knowledge Base.

Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.

Involved in migrating the data from Oracle database to Salesforce application using Apex Data Loader

Wrote SOQL and SOSL statements within custom controllers, extensions and triggers by following the Governor limits in Salesforce.com.

Implemented SFDC Service Cloud, Web Services, Created Group, Deal Rooms provisioning and marketing teams.

Designed various types Email templates for auto response to customers.

Developed several custom reports to better assist managers and also report folders to provide report accessibility to appropriate personnel.

Environment: Salesforce.com, Force.com, Apex Classes, Lightning Web Components, Aura, Triggers, Controllers, Custom Objects, Records, Page Lay outs, Roles, Work flows, SOSL, SOQL, Service Cloud, Dash Boards, Data Loader, Data Migration and Windows.

AMEX, Phoenix, AZ Sep 2017 to Oct 2019

Salesforce developer

Responsibilities:

Developed Apex Triggers, Apex Classes (Controllers - Custom and Extensions), Utility Classes, and Exception Classes.

Utilized Visualforce Pages, Custom Controllers, Extension Controllers, Apex Coding, Apex Web Services, Apex Classes, and Apex Triggers.

Implemented Email-to-Case, Web-to-Case, and manual case entry for customer cases.

Developed Visualforce pages to hide and unhide data based on picklist values and used style sheets, java script and jquery.

Worked on Salesforce administrative tasks such as creating users, roles, profiles, permissions, public groups, queues, sharing rules, validation rules, single sign-on, and deployments.

Created workflow rules, defined related actions, such as time-based trigger tasks, email notifications, filed updates to implement business logic.

Created workflow rules and defined related tasks, time-triggered tasks, email alerts, field updates to implement Salesforce automation process.

Developed various Salesforce.com standard objects, including Case Management, Accounts, Contacts, and Reports.

Validated Salesforce data using Apex Codes and SOQL Queries with Salesforce Developer Console.

Developed and maintained Reports and Dashboards to provide quick access to key business metrics.

Worked on mapping fields between the current reporting system and Salesforce using dataloader.

Developed Salesforce.com user profiles with Standard and Custom object layouts, Custom Apps, Field-level Security, and Marketing Permission Sets.

Participated in pre-deployment activities and fixed issues immediately in the UAT sandbox.

Environment: Apex language (Classes, Controller classes, Triggers), Visualforce, Force.com IDE, Validation rules, Time dependent action triggers, WorkFlow rules, Unit Testing, Email Templates, SOQL, Data loader.

siemens gamesa, India Dec 2015 – Jan 2017

Senior Salesforce Developer

Responsibilities:

Implemented Agile Methodologies, Test-Driven Development (TDD) and managed incremental and iterative processes.

Used Lightning to generate various reports and dashboards to track sales performance.

Designed, developed, and implemented a Lightning Application to replace a legacy payment system.

Developed Lightning components for a single interactive payment calculator to generate a payment plan.

Implemented Lightning application using SLDS and Lightning components.

Configured components for Lightning app pages and Lightning app builder.

Designed ready-to-use picklist pages, record pages, and Outlook pages with Lightning components.

Worked on the Service Cloud to process business logic within the organization.

Implemented advanced fields like Pick list, Formula Fields, Field Dependencies, Validation Rules, and Workflows, sharing rules, and Approval Processes based on application requirements for automated alerts, field updates, and email generation.

Created page layouts, record types, profiles, permission sets, security and sharing, cases, report types, reports, dashboards, and master-detail relationships.

Implemented business logic using workflow rules, related tasks, time-triggered tasks, email alerts, and field updates.

Used Apex Data Loader to Insert, Update and Import data from Microsoft Excel into Salesforce.com.

Worked on mapping and migration of data from legacy systems to Salesforce.com objects and fields.

Created customized Dashboards to track productivity and performance of business centers and their sales teams.

Utilized Force.com Explorer for data manipulation using SOQL & SOSL within Governor Limits.

Utilized Salesforce migration tools with Change Sets to deploy Salesforce components from Sandboxes to Production instances.

Environment: Salesforce.com, Apex Language, Lightning, Service Cloud, REST API, SOQL, SOSL, Apex Data Loader, Force.com Explorer, Force.com Migration Tools, Oracle, Agile.

Hyundai motors, India May 2013 – Nov 2015

Salesforce Developer

Responsibilities:

Developed workflow rules, defined field updates and email alerts associated with the business logic. Created custom reports to provide detailed information on custom objects.

Created Apex triggers to solve a business need that cannot be handled with a declarative approach.

Developed reports, dashboards, and reports for Accounts, Contacts, Leads, Opportunities, and Reports in Salesforce.com.

Designed various reports (summary reports, matrix reports, pie charts, dashboards, and graphics) and Report Folders to assist managers in utilizing Salesforce as a sales tool. Configured different reports based on the needs of different user profiles.

Successfully implemented Salesforce CPQ solutions to streamline quote-to-cash processes and meet diverse client requirements.

Configured CPQ features including product bundles, pricing rules, discount schedules, and approval processes.

Developed various custom objects, tabs, entity-relationship data models, validation rules, and components.

Developed workflow rules for automating tasks, email alerts, field updates, and time-dependent actions.

Created Custom Objects, Custom Reports, and configured Analytic Snapshots to dump data regularly for sales performance and lead generation statistics.

Leveraged Apex, Visualforce, and Lightning Components for advanced CPQ customizations.

Created CPQ-specific reports and dashboards to provide insights into quoting trends, sales forecasts, and product performance

Used the sandbox for testing, and migrating the code to the deployment instance once it had been tested.

Environment: Saleforce.com platform, Apex Language, VisualForce (Pages, Components, Controllers & Extensions), Data Loader, Apex Triggers, Reports, Custom Objects, Custom Tabs, Workflow & Approvals, Email Services, Security Controls, Eclipse IDE Plug-in.

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