Customer Service Data Entry
Resume:
Dorian Harper
Aurora, CO
**********@*****.***
To provide nursing support with various functions such as; invasive procedures, medication administration, performing appointment and registration scheduling functions to ensure a smooth patient flow.
Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Behavioral Health Technician
Colorado Addiction Recovery Services - Aurora, CO
January 2024 to Present
Administer medications
Check vital signs
Adhere to HIPAA regulations
Assessing patients
Document or report any behavioral changes
Leading therapeutic or recreational activities
Supervise patients and observe their behavior
Participate in interdisciplinary treatment team meetings Customer Service Representative
Teleperformance - Aurora, CO
November 2021 to July 2022
Remote position. Answer inbound calls for Kaiser Permanente member services department. Trouble shoot kp.org website, data entry, provide contact information, update account information. Provide excellent customer service for the members and educate members on how to navigate the kp.org website.
Tax Preparer
Jackson Hewitt - Denver, CO
December 2018 to February 2021
Prepare taxes for new and return clients clients during the tax season. My job is to greet new and return clients.
Educate my clients on filling there returns as well as new laws for the year. Introduce current products and services to our clients that I feel would be most beneficial for the client and there return.
Collecting all documentation needed to file return. Scan in clients provided documentation into profiler. Provide the best customer service experience for the clients. Medical Assistant Back Office
Centura Health - Parker, CO
August 2019 to December 2019
Measured accurate vital signs
• Performed numerous administrative duties
• Contacted patients for appointment reminders
• Recorded patient history
• Updated care plans
• Assisted with charting
• Cleaned patient rooms
Medical Assistant
Porter Adventist Hopsital - Denver, CO
April 2019 to September 2019
Back office GI-MA, Room patients, collect and chart vitals, schedule office visits, colonoscopy, referrals, EMR systems,
• Assisted providers with medical procedures
• Escorted patients to exam rooms
• Recorded patient vital signs
• Lead patient education
• Answered a high volume of phone calls
• Verified and scheduled patient appointments
• Responsible for back office duties
Customer Service
Airbnb - Aurora, CO
September 2017 to April 2018
Receive incoming calls and make outbound calls on recorded line. Data Entry
Marketing
Problem solve and mediate for the host and client. Educate clients, and host on how to create accounts, password word changes, and updating account and billing information.
Follow up calls to clients, provide refunds, discounts, and gifts to clients. Provide the best customer service experience to the clients. Office Supervisor
UNITED STATES MEDICAL SUPPLY - Denver, CO
May 2015 to December 2016
Open office, contact physicians offices and or patients regarding updating medical records, for medical supplies, and medical record audits in compliance with Colorado State Medicare. Lab Technician
Golden VA Clinic - Golden, CO
June 2014 to March 2015
Lab Technician, performs as phlebotomist. Fill Lab orders for eighteen providers, collect blood samples, spin down blood draws, and pipette samples, properly label and store samples, package and prep for delivery to main Lab.
Education
GED in Medical Assistant
Mountview Youth Service Center - Aurora, CO
April 2004 to August 2005
Skills
• EMR Systems (6 years)
• Receptionist (10+ years)
• CPR (9 years)
• Microsoft Word (10+ years)
• CPR Certified (8 years)
• Filing (5 years)
• Vital Signs Experience (10+ years) (10+ years)
• Medical Terminology (8 years)
• Customer Service (10+ years)
• Experience Administering Injections (8 years) (8 years)
• Computer Skills (10+ years)
• Medical Scheduling (8 years)
• Phlebotomy (8 years)
• Customer service (10+ years)
• EMR Systems (8 years) (8 years)
• Laboratory Experience (8 years) (8 years)
• Office Management (10+ years)
• Medical Office Experience (10+ years) (10+ years)
• Microsoft Excel (10+ years)
• Microsoft Word (10+ years) (10+ years)
• Phone Etiquette (10+ years)
• Data Entry (10+ years)
• Office Experience (10+ years)
• Front Desk (10+ years)
• Typing (10+ years)
• Microsoft Office (10+ years)
• Microsoft Access (10+ years)
• Triage (5 years)
• Insurance Verification (8 years)
• Front Desk (10+ years)
• Pediatrics (3 years)
• Venipuncture (10+ years) (10+ years)
• Hospital experience (5 years)
• Tax experience (3 years)
• Epic (2 years)
• Sales
• Time management
• Vital signs
• Remote access software (2 years)
• Windows
• VPN
• Customer service (10+ years)
• English
• Phone etiquette
• Medical terminology
• Data entry
• Phlebotomy
• EMR systems
• Epic
• Microsoft Excel
• HIPAA
• Phlebotomy
• Vital signs
• Specimen collection / processing
• Upselling
• Typing
• Front desk
• Office management
Certifications and Licenses
CPR Certification
September 2022 to September 2024
American Heart Association
BLS Certification
September 2022 to September 2024
American Heart Association
CCMA Certification
August 2005 to Present
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