Customer Service Administrative Assistant

MIRIAM E. GARCIA

**** * ***** ** *** **** Beaumont, Texas 777131

Phone# 340-***-****

Email: **************@*****.***

Career Summary

I am a highly motivated and organized professional seeking an opportunity with a dental facility that shares my passion for helping others. I bring over nine years of customer service experience and more than two years as a dental receptionist, offering a friendly demeanor and a strong commitment to meeting patients’ needs. I have a proven track record of professional growth and have been recognized by my supervisors for maintaining high standards and consistently achieving company goals. My versatile knowledge and skill set make me well-equipped to contribute to a team-focused, patient-centered environment.

Professional Experience

Administrative Assistant Beaumont, Tx

Excel Constructions 08/01/2024 - 11/08/2024

• Provided comprehensive administrative support to ensure smooth daily operations within a fast-paced construction environment.

• Coordinated schedules, meetings, and communication for management and project teams.

• Managed and organized project documentation, invoices, and contracts, ensuring accuracy and compliance.

• Assisted in preparing reports, presentations, and correspondence to support project milestones.

• Maintained office supplies and inventory, optimizing cost efficiency and operational readiness.

• Delivered excellent customer service while addressing inquiries from clients, vendors, and team members.

VI Dental Center- St. Croix, US Virgin Island

Front Desk Receptionist- 09/2021 to 03/2024

• Checking in/out patient.

• Answering phones, scheduling and confirming patient appointments.

• Insurance verification eligibility.

• Verify patient information is up-to-date i.e. Name, address, phone number, email, insurance information, etc.

• Collect and process payments.

• Communicating doctors, hygienists, and dental assistants to ensure patients are taken care of in a timely manner and routed to the correct department. Bravo Supermarket - Orlando, FL

Costumer service 02/2012 to 10/2019

• Helping customers find the foods they need, completing their purchases on a cash register.

• General maintenance and stocking tasks.

• Replenishing the grocery shelves when items go out of stock.

• Handle complaints and requests.

Education

Medical front office billing & coding: July 2018

Florida Career College- Orlando, Fl

Skills

Patient Focused Customer Service

• Microsoft Office proficient

• Bilingual (English/Spanish)

• Punctual

• Demonstrated problem-solving

• Health Insurance Portability and

Accountability Act (HIPAA)

• OSHA Compliant

• Medical Billing & Coding

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