Customer Service Team Members

Summary

I'm very passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. I am also proficient in customer service best practices and related options. Im committed to maintaining professional relationships to increase profitability and drive business results. Experience

Logistics Supervisor

Harbor Freight Tools • Huntsville, AL

02/2024 - Present

Oversee the shipping, receiving, and distribution of goods. This includes monitoring shipping costs, negotiating with carriers, and scheduling freight.Manage the logistics staff, including recruiting, scheduling, and coordinating workloads. Hospitality Associate

Jacksonville International Airport • Jacksonville, FL 07/2023 - 01/2024

Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns. Streamlined check-in and check-out processes for improved efficiency and reduced wait times for guests. Implemented new training initiatives for team members, improving overall staff performance and customer service skills. Manual Laborer

Hanon Systems • Shorter, AL

08/2021 - 07/2023

Improved workplace safety by implementing proper lifting techniques and tool usage training. Enhanced efficiency on job sites by organizing materials and maintaining a clean work area. Completed tasks ahead of schedule through effective time management and prioritization. Increased team productivity by collaborating with colleagues on assigned projects. Demonstrated reliability by consistently arriving on time and meeting project deadlines. Team Leader

Burger King • Montgomery, AL

11/2020 - 07/2021

Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics. Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance. Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks. Managed conflict resolution among team members, fostering a positive and collaborative work environment. Established clear communication channels that ensured the timely exchange of information between team members and stakeholders. Mentored junior staff members, helping them develop their leadership potential and advance in their careers. Manager

Mcdonalds • Shorter, AL

04/2019 - 09/2020

Increased team productivity by implementing streamlined processes and effective communication strategies. Achieved departmental goals by developing and executing strategic plans and performance metrics. Reduced operational costs through comprehensive process improvement initiatives and resource management. Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery. Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels. Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization. Streamlined workflows by identifying bottlenecks in existing systems and proactively ZACCHAEUS KITT

*************@*****.*** / 334-***-**** / 2115 County Road 13 Shorter, AL 36075 addressing these challenges through appropriate solutions implementation. Built high-performing teams through effective recruitment, onboarding, and talent development initiatives. Managed and motivated employees to be productive and engaged in work. Accomplished multiple tasks within established timeframes. Maintained professional, organized, and safe environment for employees and patrons. Skills

Reservation Management Daily Workflows, Positive attitude Issue Resolution, Workforce Management Rules Enforcement, Team Leadership Professional Appearance, Marketing Security Procedures Adherence, Production Reporting Policy Enforcement, Customer Service Management Goal Setting, Tracking, Restaurant experience, Leadership, Communication skills, Customer service Education

High School

Booker T Washington High School • Tuskegee, AL

06/2021

3.5 GPA3 Honor Classes

Certificates

Forklift Certification

Contact this candidate