Business Analytics Information Management

William H. Liggett

***********@*******.*** ********@****.***.*** 240-***-****

EDUCATION

The University of Tennessee (Knoxville) - Haslam College of Business

Bachelor of Science in Business Administration (Exp. May 2025)

Major: Business Analytics - Concentration: Information Management Systems - Cumulative GPA: 3.71/4.00

WORK EXPERIENCE

Johns Hopkins University Applied Physics Laboratory (Laurel, MD) May 2024 Aug 2024

2024 Intern – Technical Support

Leveraged ServiceNow to design and implement comprehensive data reporting solutions, enhancing decision-making processes and operational efficiency by delivering actionable insights and metrics.

Developed and maintained dynamic dashboards and interactive reports using PowerBI, providing real-time technical insights to improve decision-making across the Laboratory, and improve stakeholder engagement.

Effectively communicated data insights and report findings to various clients through clear/concise presentations, increasing customer satisfaction and alignment on project goals.

National Institutes of Health, NIAID (Bethesda, MD) May 2023 Aug 2023

Pathways Intern

Provided administrative support in managing grant applications as part of the federal grants management process.

Utilized strong professional communication skills when collaborating with principal investigators, team members, and external collegiate institutions to enhance the success of grantors and grantees.

Successfully addressed and resolved internal issues and conflicts within the organization, such as ensuring proper file distribution.

Supervised, managed, and completed large amounts of grant applications to ensure timely completion.

Johns Hopkins University Applied Physics Laboratory (Laurel, MD) May 2022 Aug 2022 Component Engineer Intern

Assisted in the receipt and inspection of space flight electronic hardware for satellite development.

Performed cycle counting and packaging for delivery and spacecraft integration.

Played a role in organizing and facilitating distribution processes to ensure timely deliveries.

LEADERSHIP EXPERIENCE

UTK Real Estate Club (Knoxville, TN) Aug 2021 Present

Gathered with other members weekly to learn from guest speakers in order to understand commercial and residential real estate practices.

Brother- Phi Gamma Delta (Knoxville, TN) Dec 2021 Present

Created positive behavioral changes through accountability processes and resolved internal conflicts.

SKILLS/HOBBIES

PowerBI, ServiceNow, SQL, Tableau, Microsoft Office (Excel, Word, PowerPoint), Alteryx, Database Design, Data Cleaning, Data Visualization, Data Modeling, R, WOMBAT, Visual Enterprises, Lucidchart, Snowboarding, Golf, Softball

RELEVANT COURSEWORK

Fall Semester 2023

Regression Modeling (BAS 320) - Regression and correlation analysis, time series analysis, multiple regression, variable selection, regression diagnostics, partial correlation, and categorical data analysis techniques. Use of statistical computing software.

Business Software Applications (INMT 242) - Spreadsheet, database, and analytical software including how and when to apply the features of these types of applications to address a variety of business problems.

Supply Chain Management & Demand Management (BUAD 331/332) - Coordinating the end-to-end relationships between supply chain members from inputs to delivery of product/services. Translation of identified opportunities into strategies to select, acquire, and retain customers that are consistent with overall organizational objectives.

Spring Semester 2024

Introduction to Database Systems (INMT 342) – ‘Hands on’, project-based course, involving the use of several technology tools to build and deploy database solutions. Topics include database technology, database design, database use, database system controls, and database implementation.

Lean Operations & Information Management (BUAD 341/342) - Design of the product delivery system in manufacturing and service operations. The dynamics of the supply chain. Emphasis on the concepts, structure, components (input, processes, output, feedback, and control) of information systems, and database design and management.

Global Strategic Management (BUAD 453) - This capstone course integrates strategic management concepts and cases with application through a comprehensive simulation.

Fall Semester 2024

Data Visualization for Business Analysts (BAS 454) - Creating visualizations, dashboards, and storytelling with data to drive actionable business insights. Use of data visualization software such as Tableau, Microsoft Power BI, etc.

Data Mining and Business Analytics (BAS 474) - Understanding and application of data mining methods. Data preparation, exploratory data analysis and visualization, cluster analysis, logistic regression, decision trees, neural networks, association rules, model assessment, and other topics.

Business Process Analysis (INMT 341) - Topics include strategic uses of information technology in business processes, analysis of business processes (including transaction processing cycles), analysis of business process risk exposures and controls, and conceptual modeling and the development of information systems.

Business Applications and Tools (INMT 443) – ‘Hands-on’, projects-based course introduces students to business application logic and object programming. Topics include fundamentals of business application logic, business application architectures, and project management. Students use application development tools and programming languages/scripts to write algorithms (including linking apps to databases and other file types).

Spring Semester 2025

e-Enterprise Information Management (INMT 442) – ‘Hands on’, project-based course introduces students to key information management trends and challenges related to established and emerging technologies, and overviews key business applications and algorithms that support the flow of data in businesses, with a focus on Internet enabled business processes that connect buyers, suppliers, and trading partners in dynamic, real-time information sharing partnership.

Introduction to Cybersecurity in Business Information Management Systems (INMT 441) - Introduction to the theories, technologies, and procedures underlying the protection of information assets. Students work with a variety of tools to enhance their knowledge and technology skills. This course also includes study of key business issues related to designing and implementing cybersecurity.

Capstone for Business Analytics/Statistics (BAS 479) - Case studies in business analytics illustrating various aspects of descriptive, predictive, and prescriptive modeling. Strong emphasis on data preparation and statistical programming using SQL, R, and/or other standard software along with writing and presentation skills.

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