Scrum Master Project Manager

Emmanuel O Patrick

Phone: 929-***-**** Email: ********.********@*****.***

LinkedIn: LinkedIn Profile

PROFESSIONAL SUMMARY

Results-driven Project Manager, Scrum Master, and Business Analyst with over 14 years of experience leading cross-functional teams and delivering high-impact technical projects across healthcare, fintech, and telecom industries. Proven ability to drive Agile transformations, streamline processes, and lead teams to achieve business objectives while managing large-scale projects and budgets. Certified PMP, SAFe, and Scrum Master, with expertise in cloud security, data protection, and stakeholder management. Adept at turning business needs into actionable solutions, fostering productivity improvements by up to 25%, and consistently enhancing customer satisfaction. Experienced in leading organizational change and strategic planning in fast-paced environments.

KEY ACHIEVEMENTS

●Boosted Team Efficiency: Spearheaded Agile transformations that increased team productivity by 25%, driving a 15% reduction in project timelines across multiple departments.

●Cost Reduction: Orchestrated resource optimization and technical improvements, reducing project timelines by 15% and achieving 10% cost savings.

●Successful Product Launch: Led the launch of a key product feature that enhanced user engagement by 25%, contributing to higher customer satisfaction and market position.

●Revenue Growth: Managed high-net-worth client portfolios at First Bank, driving a 20% increase in assets under management.

●Strategic Planning: Provided executive-level guidance on technology investments, leading to 10% cost savings across key projects.

●Large-scale Project Delivery: Directed cross-functional teams for a global banking application serving 4 million users, managing a $5M budget.

PROFESSIONAL EXPERIENCE

GT-Independence, MI 2024 – Present

Product Owner / Senior Project Manager

●Defined product vision, strategy, and roadmap for cross-functional teams, ensuring alignment with business goals and objectives.

●Prioritized the product backlog and led backlog grooming sessions, translating business requirements into clear and actionable user stories.

●Launched product features that increased user engagement by 25%, significantly improving the product's market position and customer satisfaction.

●Worked directly with stakeholders, translating business needs into technical specifications and ensuring effective cross-departmental communication.

●Managed team performance using Agile metrics, implementing continuous improvements and driving product enhancements.

GT-Independence, MI 2022 – 2024

Project Manager / Scrum Master

●Directed the planning and execution of project schedules, budgets, and client relations, managing projects with budgets up to $2M.

●Facilitated Agile ceremonies, including sprint planning, daily stand-ups, and retrospectives, resulting in a 90% increase in team velocity.

●Mentored and coached teams on Agile best practices, fostering continuous improvement and driving a 20% increase in productivity.

●Collaborated with senior management to prioritize strategic initiatives, ensuring projects were delivered on time and within budget.

●Led cross-functional teams across development and operations, improving client satisfaction by 15% through efficient project delivery.

ParallelScore, San Francisco, CA 2018 – 2022

Senior Scrum Master

●Led cross-functional Agile teams in the successful delivery of a large-scale banking application for 4 million users, managing end-to-end project delivery and a $5M budget.

●Introduced Kanban boards in Jira, improving workflow visibility and efficiency by 15%, reducing bottlenecks, and increasing on-time project completion.

●Analyzed project performance metrics to drive continuous improvement, improving project delivery speed by 20%.

●Facilitated communication between technical teams and stakeholders, ensuring alignment on project goals, scope, and timelines.

Vanso-Interswitch, Lagos, Nigeria 2014 – 2017

IT Business Analyst

●Collaborated with engineering teams to resolve technical issues, reducing project timelines by 15% and improving delivery accuracy.

●Developed detailed process maps and technical documentation, ensuring clarity in project execution and communication.

●Provided strategic investment guidance on technology projects, leading to 10% cost savings.

●Mentored and coached teams on Agile methodologies, driving improved project outcomes and delivery times.

●Led stakeholder interviews and requirements analysis to ensure the accurate translation of business needs into technical specifications.

Etisalat, Lagos, Nigeria 2012 – 2014

Business Analyst

●Managed cross-functional teams in the development of software products, consistently delivering projects on time and within budget.

●Provided strategic guidance on technology investments and process re-engineering, resulting in 10% operational cost savings.

●Developed business process documentation and conducted stakeholder analysis to ensure alignment with organizational goals.

●Facilitated workshops with stakeholders to define business needs and document functional requirements.

First Bank, Lagos, Nigeria 2010 – 2012

Senior Relationships Manager

●Managed high-net-worth client portfolios, driving a 20% increase in assets under management through strategic relationship management.

●Developed and executed strategies to expand the client base, resulting in increased revenue and enhanced client retention.

●Provided personalized financial advisory services, ensuring long-term client loyalty and satisfaction.

EDUCATION

●MSc: Management Information Systems Bowie State University, Bowie, MD

Notable Coursework: Advanced Project Management, Data Analysis, Business Process Modeling

●BSc: Sociology and Anthropology Olabisi Onabanjo University, Ogun, Nigeria

CERTIFICATIONS

●Project Management Professional (PMP) Issued: 2023

●SAFe (6.0) Issued: 2023

●Certified Scrum Master (PSM) Issued: 2020

TECHNICAL SKILLS AND TECHNOLOGY STACK

●Project Management & Agile Methodologies: Scrum, Kanban, SAFe, Sprint planning, Daily stand-ups, Retrospectives

●Tools & Software: Jira, Confluence, ADO, MS Office Suite (Word, Excel, PowerPoint)

●Cloud & Security: Cloud security, Cloud migration, Data protection, Cloud orchestration, Automation

●Collaboration & Leadership: Stakeholder management, Team leadership, Coaching, Mentoring

●Communication & Documentation: Technical writing, Process mapping, Requirements gathering, Data presentation

●Additional Skills: Risk management, Change management, Strategic planning, Business process re-engineering, Financial forecasting

REFERENCES

Available upon request.

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