Customer Service Agent
Resume:
Latifah Williams
Chicago Heights, IL *****
******************@*****.***
Experienced Customer Service Agent with a proven track record of providing exceptional customer support and resolving issues efficiently. Strong communication skills and a customer-focused approach to ensure client satisfaction.
Willing to relocate: Anywhere
Work Experience
Customer Service Agent
The Ups Store-South Holland, IL
November 2020 to Present
• Collaborated with team members to improve efficiency and achieve department goals.
• Resolved customer inquiries and complaints promptly to ensure customer satisfaction.
• Provided product knowledge and assistance to customers for increased sales and retention.
• Maintained accurate records and documentation for efficient follow-up and future reference.
• Receive and process packages for shipping, including lifting and weighting packages & generating labels.
• Able to interact with diverse personalities.
Flagger/Traffic Control
AWP Traffic Control-Merrillville, IN
October 2021 to December 2021
• Skilled in setting up and removing traffic control devices as needed
• Knowledgeable in traffic laws and regulations to ensure compliance on work site
• Proficient in communicating with team members and drivers to maintain safety.
• Certified Flagger with experience directing traffic flow efficiently and safely. Sales Associate
Walgreens-9148 South Commercial
July 2018 to October 2018
• Participated in store merchandising and inventory management to optimize sales performance.
• Achieved consistently high sales performance through effective product knowledge and suggestive selling.
• Provided exceptional customer service by assisting customers with product selection and inquiries. Notary Agent
Experienced Customer Service Agent with a proven track record of providing exceptional customer support and resolving issues efficiently. Strong communication skills and a customer-focused approach to ensure client satisfaction.
Education
High school or equivalent in GED
Harold Washington College
Chattahoochee Technical College
Skills
• Time-Management (Less than 1 year)
• Positive attitude
• Customer service
• Computer networking
• Communication
• Empathy
• Point of sales
• Problem-solving English Notarize important papers. Affidavit forms school forms mortgage papers impounds
• Inside sales
Certifications and Licenses
Flagger Certification
Certified Notary Public
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