Customer Service Administrative Support

FELICIA DARKO ASARE, MBA

EXECUTIVE SUMMARY

** ***** ** ********** ** accounting, financial management, and administrative support across international and domestic organizations. Proficient in managing complex financial operations, streamlining reporting processes, and enhancing team efficiency. Proven ability to lead financial projects, manage accounts, and provide exceptional customer service in both public and private sectors.

SKILLS SUMMARY

Customer Service Excellence

Risk Management and Assessment

Crisis and Prevention Management

Administrative Support

Financial Management and Reporting

Accounting

RELEVANT EDUCATION

Post Graduate Diploma in International Business Management. Niagara College, ON 2022

Relevant courses: Global Logistics Management, International Marketing Strategies, International Trade Finance

MBA in Financial Management. Cambridge International College, U.K. 2011

Relevant courses: Financial Strategy & Policy, Business Finance & Accounting, Sales & Marketing Administration

Bachelor of Arts – Accounting. Ghana Institute of Management and Public Administration, Ghana, Africa 2010

Post Graduate Diploma in Management Practice. Ecole Supérieure de Gestion, Paris, France 2009

Diploma in Addictions Recovery Support for Youth and Families. CDI College, Brampton, ON 2024

Certificate---NAAC Certificate: Personal Support Worker. Osilla Healthcare Inc. Toronto, ON 2024

PROFESSIONAL EXPERIENCE

CASAMIA TRADING ENTERPRISE, Mississauga, ON November 2023 – Present

Worldwide shippers of used shoes and clothing, freight forwarders and consolidators, and liquidation goods.

Administrative Assistant

Ability to work independently and customer satisfaction.

Attention to all phone calls all over the company’s areas of trade and even beyond its territories with detailed accuracy in record keeping.

As Front Desk management, I grant gate access and greet and screen all employees, visitors, and vendors.

Maintain both physical and digital filing systems to ensure accurate record-keeping and easy retrieval of

Documents.

Draft, Edit, and format letters, reports, and presentations using the Microsoft Office suite.

Work closely with the dispatch teams to ensure accurate execution of loads.

Reviews and prepares shipping requirements such as shipping labels and delivery packaging.

Arrange carriers for both clients and others.

Assist with the planning and executing Company events from Local to Foreign.

Oversaw the management of office supplies and equipment, working with vendors and maintenance staff to ensure everything was on a good working route.

L also does other assignments as instructed by my Supervisor for the growth of the company

LUCY HEALTHCARE SERVICES LTD., Etobicoke, ON January 2021 – October 2023

A healthcare service providing quality nursing and personal care staffing services.

Administrative Assistant

Managed staff scheduling, ensuring adequate coverage and operational efficiency.

Resolved client complaints efficiently, maintaining high satisfaction levels.

Expertly handled record-keeping and documentation, ensuring accuracy and accessibility.

Organized meetings and managed databases, supporting effective communication and project management.

Assisted the payroll office with processing and record management.

Built and maintained positive relationships with staff, promoting a collaborative work environment.

Compiled data statistics and other information for reporting and analysis.

INTERNATIONAL ATOMIC ENERGY AGENCY (IAEA), Ghana, West Africa January 2003 – June 2020

A specialized agency of the United Nations responsible for international nuclear cooperation.

Accountant/Administration

Prepared monthly and quarterly financial reports, including Income & Expenditure, Bank Reconciliation, and Trial Balance, ensuring accuracy and compliance.

Led financial projects, enhancing operational efficiency and team communication within the department.

Managed accounts payable and receivable, improving financial reporting and decision-making processes.

Prepared annual budgets, guiding organizational expenses and financial planning.

Analyzed large data sets for compliance with asset management requirements, maintaining an up-to-date asset register.

Significant Achievement

Authored comprehensive annual reports that significantly attracted investors by showcasing detailed project outcomes, research findings, and the company’s financial position through meticulous data analysis. These publications played a vital role in securing investor participation and funding for key projects.

OTHER RELEVANT INFORMATION

Languages: English (Fluent)

Technical Proficiency: MS Excel, MS Word, PowerPoint, Database Systems, Accounting Software

Certifications: Food Safety Certificate, Applied Suicide International Skills Training (ASIST), Non-Violent Crisis Intervention, Customer Service Sales Representative Learning Place – ACHEV

NACC.- Personal Support Worker

VOLUNTEER WORKER

Community Assist Representative June 2024—Present

Regeneration Food Bank, Brampton. ON

Canada.

Helped with cleaning chores and organizing the Donation rooms and storage.

Assist with distributing essential resources such as food and other hygiene products to shelter residents.

Assist with data entry and record-keeping related to food distributions, preparing reports, and maintaining confidentiality.

Answer questions, provide information about available services, and ensure proper intake and handling of food supplies, following health and safety regulations.

E: *******.*.*****@*****.*** T: 905-***-****

Contact this candidate