IT Support
Resume:
Lahcen Tizi
**********@*****.*** Heerenveen, NL linkedin.com/in/lahcen-tizi
EDUCATION
ESMA.Marrakech, Morocco 01/ 2006 – 03/ 2010
BS Management Control and Audit
Google IT Support Certificate-Coursera 2024
Google Cybersecurity Certificate-Coursera 2024
ISC2 Cybersecurity Certificate- ISC2 2024
EXPERIENCE
IT Helpdesk Support Intern – Habit Consulting.Brussels, BE March 2022 – November 2022
● Provided Tier 1 technical support for end users, resolving over 100 helpdesk tickets related to software, hardware, and network issues
● Assisted with user account management through Active Directory, password resets, and access provisioning
● Conducted system maintenance, updates, and troubleshooting for Windows and Linux OS.
● Prepared technical documentation to enhance future troubleshooting processes and streamline workflows.
Cybersecurity Ambassador(Volunteer) – ESC Community.Benelux, NL January 2024 – Present
● Led workshops to raise awareness of cybersecurity best practices, including phishing prevention and password management.
● Facilitated peer discussions on securing personal devices and online privacy, fostering a collaborative and secure digital environment.
● Supported cybersecurity initiatives and projects to enhance the security posture of the community. Technical Business Analyst – Freelance,Remote January 2021- January 2022
● Collaborated with clients to identify business needs and recommend IT solutions for process improvements.
● Assisted in system integration projects, ensuring seamless communication between platforms and minimizing downtime.
● Developed technical documentation for end-user training and process optimization Accounts Payable Accountant– Euronext,Amsterdam, NL October 2019- November 2020
● Managed and delivered detailed financial reports, ensuring accuracy and clear communication with internal stakeholders.
● Led process improvement initiatives to streamline the financial reporting process. PROJECTS
● Network Setup and Configuration: Configured a small office network with secure firewall settings and VPN access for remote workers.
● Cybersecurity Awareness Campaign: Designed and delivered educational materials on cybersecurity best practices to community members.
● Hands-on Labs: Completed labs on Linux administration, Windows troubleshooting, and network security as part of Google IT Support and ISC2 coursework. SKILLS
Languages :Dutch(A2), English(Fluent), French(Fluent), Arab(Fluent) Technical Skills:Windows 10/11, Linux OS, DNS, DHCP, TCP/IP. Security(Firewalls, NIST, Cybersecurity Principles, Anti-virus Solutions), Azure, AWS(beginner), MS 365, Google Workspace, Zoom, Jira, AD
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