Customer Service Project Management

Surpreet Kaur

***, *** ***** *****, ******* CA **501

Ph. 559-***-**** Email: *******@************.*** LinkedIn Profile: https://www.linkedin.com/in/surpreet-kaur-724510313/ Work Eligibility

Eligible to work in the USA.

Objective

MBA candidate with a dual concentration in Management Information Systems and Finance, skilled in data analysis, SQL, and project management. Seeking an internship to apply analytical and technical skills in a real-world business environment. Professional Experience

Suzishi Enterprises, Jalandhar, Punjab, India

Sales Manager 05/2022 - 05/2023

- Directed daily operations and managed a team in a high-paced setting, ensuring smooth business functioning.

- Optimized sales strategies, resulting in a 20% revenue growth in financial products and services over one year.

- Led, trained, and motivated a team of 10+ sales associates, achieving a 95% target success rate.

- Analyzed market trends to identify growth opportunities, expanding product offerings to meet diverse customer needs.

- Improved team productivity through streamlined processes and efficient performance monitoring systems.

Key Achievements:

- Boosted customer satisfaction by implementing a tailored customer service approach, leading to a 30% increase in repeat clients.

- Recognized as 'Top Sales Manager' for achieving the highest sales growth in Q4 2022. Singh Enterprises, Jalandhar, Punjab, India

Receptionist

- Acted as the primary point of contact, providing excellent customer service and managing inquiries.

- Organized schedules and handled administrative duties, enhancing office efficiency. Education

Master of Business Administration (MBA) - Lincoln University (Expected Graduation: 2026) Bachelor's Degree - Guru Nanak Dev University, Jalandhar, India (2022) High School Diploma - CJS Public School, Jalandhar, India (2018) Skills

- Microsoft Excel Expert: Proficient in VLOOKUP, INDEX-MATCH, pivot tables, and macros for data analysis and automation.

- Analytical & Strategic Planning: Experienced in market analysis, identifying key trends, and developing actionable insights.

- Project Management: Skilled in managing timelines, resources, and teams to complete projects on schedule.

- Effective Communication: Strong ability to foster collaboration and solve challenges within teams and with clients.

Contact this candidate