Information Technology Project Management

Zack M. Mattingly

Information Technology Professional

**************@*****.***

240-***-****

Summary

Tech-savvy innovator with a forward-thinking mindset, using a strong academic foundation to align business goals with IT strategies. Proven track record of embedding quality standards and controls into project lifecycles to drive scalable, high-impact solutions. Expert in analyzing, designing, and deploying next-gen technologies that streamline operations and deliver maximum return on investment.

Core Competencies:

·End-to-End Project Management

·Talent Development

·Leadership Coaching

·Client Engagement

·Relationship Building

·Driving Organizational Change

·Empowering High Performance Teams Continuous Process Optimization

·Strategic Problem Solving & Issue Resolution

·Operational / Stationary Engineering Expertise

·Workplace Communication

·Technical Troubleshooting

·Data-Driven Metrics

·Workflow Operations

·Clear and Effective Communication

Education

Bachelor of Science in Information Management Systems

University of Maryland University College (2024)

Associates of Arts in General Studies

College of Southern Maryland (2015)

Career Experience

National Geographic Society, Washington, DC 2013 – Present

Overnight Shift Lead - Building Engineer Class 3 (2019 - Present)

Serve as an integral member of the team, maintaining building standards and comfort levels, including but not limited to HVAC operations. Serve as the Shift Lead, tracking and analyzing key metrics to identify areas of critical opportunity and potential cost savings. Partner with the operations team to eliminate or reduce losses through root cause analysis, managing risk to drive objectives in the areas of environment, health and safety, asset capability, and quality.

·Provided feedback, and worked with internal teams to remediate complex issues and initiate corrective actions.

·Obtained several certificates and licenses including Class 3 Steam Engineer License No. CH2920052, and Aerial / Fork Lift Operator Certifications.

·Contributed to the success of multiple projects, accurately assessing client needs to create solutions in the form of maintenance services; recognized for providing exemplary customer services.

Mechanic / Building Maintenance (2013-Present)

Create value for users of the facility, working with a team of cross-functional professionals to drive process improvements and elevate customer satisfaction. Serve as a multi-functional leader by leveraging expertise and providing comprehensive information on daily maintenance and repairs across the facility.

·Streamlined daily operations, coordinating daily maintenance and responding to unscheduled maintenance requests; implemented preventative maintenance plans regarding equipment.

·Engaged with project engineers, process engineers, maintenance planners, predictive technicians, and interns concerning project management, process improvements, training, and career development.

·Secured Class 6 Steam Engineer License No. CX911993; and Aerial Lift / Fork Lift Operator Certification.

Bayside Chevrolet & Toyota, Prince Frederick, MD 2011 – 2013

Service Lane Attendant

Collaborated with a team of colleagues to execute a range of daily tasks facilitating the ongoing operations of the Service Department including sales, customer engagement, and query resolution. Maintained a strong working knowledge of relevant products in order to accurately deliver advice and guidance to customers.

·Led integrity programs, administering a database of equipment, including vehicle details; prioritized criticality, generated inspection plans, and supported repair and maintenance operations.

·Tracked the movement of Vehicles within the service process, and communicated with customers, ensuring that pricing and other pertinent information is accurate.

·Fostered collaborative relationships with customers to drive new business acquisition, referrals, and repeat business leading to increased revenue and long-term viability.

Additional Experience

Service Department Assistant, Lexington Park Ford / Lincoln, Lexington Park, MD

Sales Associate, Kohl’s Department Store, Lexington Park, MD

Cashier, McKay’s Food Store / True Value Rental, Great Mills, MD

Volunteer Service

Disaster Relief Club, Leonardtown, MD

Entertainer/Musician

Leonardtown High School Annual Benefit Concert

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