Customer Service Package Handler

Taulese Freeman

Jeanerette, LA *****

**************@*****.***

+1-318-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Train Conductor Trainee

CSX Railway - Hagerstown, MD

August 2022 to December 2023

Prepared freight train for timely delivery, switched rail cars, picked up, and set out rail cars at various industries, disseminated information from train Dispatch to other coworkers etc UPS Package Handler

UPS - Silver Spring, MD

July 2022 to December 2022

Delivered goods, products, and merchandise to various customers. Met all delivery schedules. Monitored routes and provided real time delivery.

Collected, updated, and maintained documents for proof of delivery manually and via company internet ap.

Updated demographics and customer orders via e-login Internet app and manual applications. Provided professional customer service.

Machine Operator-Assembly-Production Worker

Benteler Steel and Tube - Shreveport, LA

August 2016 to April 2021

Removed steel tubes from conveyor, inserted data for customer order, adjusted conveyor belts, and other assembly components etc.

Inspected conveyor, painted canisters, stenciled machines, made minor mechanical adjustments to conveyor line, maintained functions of weigh and measure stencil machine. Train Conductor

Canadian Pacific Railway - Harvey, ND

August 2014 to December 2018

Ensured timely delivery of freight, inspected rail equipment and rail cars. Repaired and fixed broken draw bars, connected air hose to rail cars and conducted brake inspections to train.

Communicated to dispatchers / engineers regarding delays, departures, and schedules for freight cars, performed air break tests, performed minor mechanical repairs, and adjustments on rail car's. Teacher's Aide

Caddo Parish School Board - Shreveport, LA

August 1999 to November 2010

Assisted teachers in classrooms, reinforced lessons taught in class to Students.

Provided student tutoring, graded assignments, assisted with class projects. Education

Associate’s in Organizational Management predetermined industries Northwestern State University - Shreveport, LA

November 2009 to August 2014

Skills

• Service Orientation (6 years)

• Systems Analysis

• Operations and Control (6 years)

• Service Orientation (8 years)

• Systems Analysis

• Operations and Control (7 years)

• Negotiation (8 years)

• Quality Control Analysis (10+ years)

• Judgment/Decision Making (10+ years)

• Instructing (10+ years)

• Operations Monitoring (10+ years)

• Delivery Driver Experience (4 years)

• Requirements Gathering

• Tutoring (10+ years)

• Driving (6 years)

• Data Warehouse (8 years)

• Technical Support (4 years)

• Freight Experience (8 years)

• Special Education (10+ years)

• Manufacturing (8 years)

• Customer service (10+ years)

• Organizational skills (10+ years)

• Data entry (6 years)

• Office experience (6 years)

• Computer skills (6 years)

• Time management (10+ years)

• 10 key typing (6 years)

• Shipping & receiving (6 years)

• Warehouse experience (8 years)

• Warehouse distribution (6 years)

• Packaging

• Load & unload

• Pallet jack

• RF scanner

• Microsoft Excel

• Microsoft Office

• Microsoft Word

• English

• Assembly

• Load & unload

• Industrial equipment

• Manufacturing

• Warehouse management system

• Quality control

• Laboratory experience

• Freight

• Customer service

• Order fulfillment

• Conflict management

• Retail sales

• Cash handling

• Telemarketing

• Technical support

• Cash register

• Telecommunication

• Cold calling

• Medical terminology

• Hotel experience

• Negotiation

• Guest services

• Training & development

• Oil & gas

• Fraud prevention and detection

• Leadership

• Supervising experience

• Data collection

• Sales

• Analysis skills

• Systems analysis

• Data warehouse

• Programmable logic controllers

• Communication skills

• Medical records

Languages

• English - Fluent

Certifications and Licenses

Driver's License

March 2022 to March 2026

Class E

Special Education Certification

Present

Property & Casualty License

First Aid Certification

CPI Certification

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