Customer Service

Shontae Scott

******************@*****.*** 773-***-**** Chicago, IL

Summary

Energetic professional with 7 years of progressive experience in customer relationship management, training & development, and inventory controls.

●Strong Leadership Abilities

●Excellent Customer Service Skills

●Exceptional Cash Management

●Store Opening & Closing

●Strong Organizational Abilities

●Solid Communication Skills

●Open mindedness

Adept Learner

Work Experience

Domino’s Pizza, Chicago, IL

Customer Service Representative

●Drove the service delivery and operations of a team of five delivery drivers for a pizzeria serving 65 customers daily.

●Implemented a free pizza giveaway program to drive customer retention to mitigate delivery delay complaints during the COVID-19 pandemic, resulting in 45% in client retention growth.

●Revamped workflows to decrease delays in service delivery, increasing customer satisfaction by 35%.

●Facilitated biweekly onboarding of new team members, leading to a 20% increase in overall performance quality.

Just Salad, Chicago, IL

Supervisor

●Oversaw the performance and operations of a team of 14 food service professionals at a salad bar serving 250 customers daily.

●Facilitated monthly onboarding training for new team members and weekly refresher sessions, leading to a 20% increase in overall performance quality.

●Conducted weekly performance evaluations, leading to a 35% increase in employee retention.

●Coached at-risk team members using individualized training specific to the problem areas, leading to a 40% decrease in attrition.

●Enforced social media incentive program that rewarded team members for receiving favorable reviews and mentions, leading to a 30% increase in employee engagement.

The Jerk Shop, Chicago, IL

Supervisor

●Oversaw the performance and operations of a team of 4 food service professionals at a Caribbean restaurant serving up to 100 patrons daily.

●Monitored and maintained the enforcement of food safety procedures for hot and cold food items, leading to consistently passing inspection scores of 80 and above.

●Guaranteed the transactional integrity by auditing all tickets at the end of each shift, resulting in 98% or higher of all reconciliations.

Education

CDA Credential Chicago, IL May 3rd 2023

Crane Medical Preparatory High School Chicago, IL High School Diploma Class of 2020

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