Technical Support Technician

Kristopher Richard

************@*******.***

936-***-****

Professional Experience

Beacon Hill / Oncor

August 2024 -

Telcom Network Operator

• Planning and Implementing changes to the Transport network.

• FAA Tower light monitoring and notification.

• Video monitoring and Integration Access control systems. Answer the phone and reply to emails.

• Create tickets and dispatch technicians, coordinate all planned outages.

• Communicating with verbal and written status reports. Ericsson /Lansoft

January 2022 – August 2024

Network Support Technician II

• Manage customer care tickets and call volumes.

• Provide 24X7 support in control center environment.

• Raise, assign, manage network trouble tickets if needed.

• Manage page and email notification for network events.

• Answer phone calls and route appropriately for network events.

• Isolate problems and engage fix agents for resolution.

• Perform Network operation support activities per client guidelines. TEKsystems

July 2010 -2022

Tier 2 Technician

• Experience working in a RAN Performance-Optimization capacity on UMTS, GSM, LTE and 5G Networks.

• Experience with Wireless Network Architecture including eNodeB, BTS, MME, RNC, BSC

• Responsible for Network planning and design of wireline broadband networks Coax and Fiber Optic cables

• Monitor Nokia/Ericsson Network alarms perform fault isolation testing on radio and switching networks.

• Understanding of RAN Ericsson and/or Nokia equipment and remote access user interfaces

• Understanding of 3GPP systems; Core and RAN network.

• Worked with RF Engineering and RAN operation department to support network optimization projects. Skills

• Switches and Routers

• VPN, BGP, OSPF

• Cisco Technologies

Education

University of North Texas

Radio, Television, and Video, 1988 – 1991

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