Customer Service Home Health
Resume:
Damelia L. Davis
Brooklyn, New York 11208
************@*****.***
Summary of Qualifications
● Fabulous organizational and interpersonal skills
● Committed Prompt learner
● Outstanding leadership skills
● Versed in Microsoft Office (Word, Excel, Powerpoint)
● Home Health Aide Certification
● Phlebotomy Certification
● Customer service as Receptionist
● Customer Service Representative
Work Experience
Centers Laboratory
Phlebotomist
March 2020-June 2022
Arrive promptly to assigned nursing home location
Retrieve requisition forms from nurses station, ordered by the Doctor for patients/ residents.
For the patients to acknowledge my presence, I knock lightly on the room door to introduce myself and the procedure of the blood draw.
Identify the patient and gain verbal consent from patient to perform blood collection.
I follow all procedures of hand hygiene, bedside mannerisms, and follow all safety precautions to ensure the safety and comfort for the patient and myself using PPE.
Using sterile equipment, I perform efficient venipuncture following the lab order of draw.
Ensure adequate hand hygiene after care of each patient.
Labeling each tube and sign off each requisition form.
Lastly, centrifuge specific tubes and retrieve any specimens from the refrigerator.
After centrifuging tubes, organize and bring all specimens to the laboratory.
RCM Technologies
Paraprofessional
March 2018-December 2019
Ensure safety accompanying assigned student on school bus to and from school.
White Glove Community Care Inc, Brooklyn
Home Health Aide
June 2017-2018
● Assisted clients with activities of daily living
● Supported patients by providing lite housekeeping and laundry services
● Shopped for food and other household items prepared and served meals and snacks,
● Ran errands
● Assisted patients by providing personal care services such as bath dressed and groomed
● Assisted with range of motion well equipped with wheelchair and Hoyer lift accompany clients to doctor’s appointments.
East New York Restoration LDC, Brooklyn, NY
Receptionist August 2015 - May 2017
● Serve visitors by greeting, welcoming, directing and announcing them appropriately
● Answer, screen and forward any incoming calls while providing basic information as needed
● Received and sorted daily mail, deliveries and couriers.
● Updated appointment calendars and schedule meetings and appointments.
● Performed other clerical receptionist duties such as filing, photocopying and faxing.
JASA Home Care Agency, Long Island City, NY
Home Health Aide January 2016 - October 2016
● Assisted clients with activities of daily living
● Supported patients by providing lite housekeeping and laundry services
● Shopped for food and other household items prepared and served meals and snacks,
● Ran errands
● Assisted patients by providing personal care services such as bath dressed and groomed
● Assisted with range of motion well equipped with wheelchair and Hoyer lift accompany clients to doctor’s appointments.
Buffalo Boss, Brooklyn, NY
Customer Service Representative June 2014 - June 2015
● Served customers by greeting and welcoming guests into the establishment
● Answered a high volume of phones calls
● Assisted customers with equipped and polite service
● Entered in house and online orders into the Point of sale computer system.
Education/ Certifications
LaGuardia Community College 2016 - 2017
Long Island City, NY
● NHA Certified Phlebotomist Technician (CPT)
The Way to Work, Manhattan New York 2010
● High School Equivalency and Workforce Development Program
● Administrative Medical Assistant Certification
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