Cocktail Server

LILIETTE SANTANA

*************@*******.*** 407-***-****

EDUCATION ︳SEMINOLE STATE COLLEGE, Orlando, Florida ASSOCIATES, MAY 2021

SKILLS &

ABILITIES ︳LANGUAGES: Spanish -Native

SKILLS:

● Organized and efficient

● Quick problem solver

● Thrives in fast-paced environments

● Committed team player

● Policy and procedure adherence

● Courteous, professional demeanor

● Strategic planning and analysis

● Cash handling expert

● Guest experience

● Flexible schedule

WORK

EXPERIENCE ︳MODEL COCKTAIL WAITRESS, Cosmopolitan of Las Vegas MAY 2024 - PRESENT

● Cleaned and organized lounge furniture as needed

● Addressed and fulfilled special customer requests when possible.

● Made special cocktail suggestions to customers as requested.

● Prepare and serve drinks in accordance with company standards COCKTAIL WAITRESS, Library Gentlemen’s Club

DECEMBER 2023 - MAY 2024

● Anticipate and respond quickly to guests’ needs and requests

● Prepare and serve drinks in accordance with company standards

● Maintain a positive and friendly demeanor while serving guests

● Handled cash and credit card transactions accurately and efficiently COCKTAIL WAITRESS, Diamond Cabaret

AUGUST 2023 - DECEMBER 2023

● Deliver outstanding guest service in a fast-paced nightclub environment

● Handled cash and credit card transactions as required

● Assist customers with menu selections and answer any questions they may have

● Handle VIP bottle service responsibilities, including preparing and serving bottles to VIP guests with exceptional attention and care. SENIOR ANALYST - QA IT, Wynn Las Vegas

APRIL 2023 - AUGUST 2023

● Involved in requirement gathering, analysis, and design, and performed end-to-end testing

● Created test plans and test scripts based on the higher/lower level design documents.

● Created test data in System Integration and UAT environments by conditioning data per scenarios identified in test scripts.

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