General Manager Customer Service

Frederick Mapp

Stockbridge, GA

Work Experience

Operations Manager, Logistics

Auto Nation Auction - Atlanta, GA

January 2018 to Present

• I work directly with the General Manager and Assistant General Manager to ensure the operational and service side of the business is operating efficiently as well as effectively

• Provide the proper tools to all employees to maintain safety as well as assurance on how to display professionalism at all times

• Document daily activity on performance to maintain the most achievable customer service level Inspection Technician

Manhiem Auction - Atlanta, GA

April 2015 to January 2018

• Inspect vehicles to ensure no damage is visible on the body of the vehicle as well as the inside

• Document all damage found to inform technicians for repair

• Transport vehicles on the lot to create more space to prevent cars from damage Truck Driver/Owner Operator

PFG Enterprise - Atlanta, GA

2005 to October 2015

• Transport vehicles to designated location throughout the US

• Ensure all cars are properly secured to prevent damage

• Follow DOT guidelines to ensure safety and to be knowledgeable all requirements

• Maintained too service customer service

Detailer/ Service Technician

Hennessy Jaguar Cadillac - Atlanta, GA

February 1986 to October 1999

• Detailed cars to ensure the vehicle was clean inside and out

• Transported vehicles on the lot to designated area after detailing was complete

• Displayed integrity and willingness to learn

• Attended school to become a certified suspension technician

• Serviced many different vehicles from the knowledge gained from job training as well as off the job training

Education

High school diploma

Benjamin E. Mays - Atlanta, GA

August 1982 to June 1984

Skills

• Inventory Control

• Detailing

• Service Technician Experience

• Mechanic Experience

• Management

• Freight Experience

• Logistics

Certifications and Licenses

CDL

Additional Information

ASE in brakes, suspension,electrical,frontend alignment 1994 to 2005

Level lll auto inspector

March 2017 to Present

Certificate previous paint work

Certificate Structurial Frame Component

Motor Vehicle Inspection License

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