Customer Service Services
Resume:
CURRICULUM VITAE
PERSONAL DETAILS
Name : Faith Mariam Egwa
Date of Birth : 29th May 1997
Cell Phone : +254-***-***-***
Gender : Female
Nationality : Kenyan
Languages : English, Kiswahili
Email :
***********@*****.***
CAREER OBJECTIVES
• To obtain a suitable position with your department and work in another innovative and competitive environment that will allow me to expand my passion and skills. My wish is to attain and fulfill organizational goals while simultaneously achieving personal career growth.
PERSONAL STATEMENT
• I am a strong communicator a supportive collaborator, and my problem- solving capabilities means I will always take ownership of difficult challenges whenever they occur.
EDUCATIONAL BACKGROUND
2012 - 2016 Gekomani High School
Kenya Certificate of Secondary Education
2004 - 2011 Ronald Ngala Primary School
Kenya Certificate of Primary Education
WORKING EXPERIENCE
July, 2017 – Sept, 2019 java hotel Nairobi,
Position : waitress
Duties & Responsibilities
• Providing exceptional customer service to ensure customers satisfaction
• Greet guest and make them feel welcomed
• Learn menu items and be able to describe them appropriately to guest.
• Clean dirty dishes from table
• Refill guest beverage throughout the meal.
• Deliver guest bill and thank them for dinning with the restaurant. November,2019– September,2021 Lantana Hotel
Position: waitress
Responsibilities
• Welcoming guests and fulfilling their requirements
• Creation of a warm
• atmosphere between guests and the hotel staff.,
• Providing good customer services
• Identifying and solving problems of the hotel guests. May,2022-2024 October,
Ambassador Hotel Nairobi
Position: Hostess/waitress
Responsibility:
• Showing guests to their table
• Maintaining a clean and organized working environment at all times.
• Checking with the guests to ensure they are enjoying their meals and taking action to correct any problems
• Providing good customer services to all our
Skills
• Excellent communication
• Energetic
• Self-motivated
• Time management
• Flexible
• Adaptability
• Teamwork
REFEREES
• Available upon request
Contact this candidate