Customer Service District Manager

To excel among the professionals, where I can utilize my

skills with strong commitment & dedication, for the progressive growth of the company.

Qualifications

DEGREE: Madhyamik Examination

DURATION: 4/2000 - 3/2001

DEGREE: Higher Secondary Examination

DURATION: 4/2001 - 3/2003

DEGREE: Bachelor Of Arts (B.A)

DURATION: 5/2010 - 7/2013

Skills

●# Analyze data with District Manager every week for store departmental growth. ●# Handling ATL/TL/TM & guide them to complete their KRA (Key responsible Area)

●# Follow the data of Tar vs Ach for Store growth.

●# Follow company SOP for maintain stock Shrinkage control.

● ## Comfortable with Microsoft Office 2007 & 2010 ●## Comfortable with POS (Retail Billing software) ●## Comfortable with SAP (Retail floor requirement)

Experience

Company Name: Vishal Mega Mart

Description: sales, product display, stock replenishment. Company Name: Spinach (Wadhaman Food Retail Ltd)

Description: Sales executive, customer service, F&V replenishment, cashiering.

Rajat Bagchi

Cell: 990-***-****

Email: ***************@*****.***

W.B.B.S.E

W.B.C.H.S.E

Shridhar University, Pilani

Management Skills

Team Member 4/2007 - 1/2009

G.C.A (Guest Care Associate) 3/2009 - 5/2010

Company Name: Pantaloons (Aditya Birla Fashion & Retail Ltd) Description: Merchandise display, Product sales, stock replenishment, customer service.

Company Name: Pantaloons (Aditya Birla Fashion & Retail Ltd ) Description: Department sales, Department Tar vs Ach, Stock/ Inventory management (Shrinkage control of Department), Merchandise display as per S.D.M (Store Display Manual), Manpower handling ( 23 staffs are there in Department), Looking after Department KPI growth. Company Name: Reliance Trends

Description: Working as a DM in TST ( Trends small town) format, looking after all the store Displays (VM), looking after Store KPI growth Department wise, Manpower handling & looking after Staff K.R.A. Company Name: Easyday Club (Future Retail Ltd)

Description: Working as a Store Manager for overall store business growth, Analyze data with District Manager every week for store departmental growth, Maintaining store KPI Department (P.F/C.O.P/H.P.C) wise, maintain store hygiene & cleanliness, Staff handling (Recruiting & roaster).

Company Name: Kolkata Fashion Bazaar (Amrit Retail) Description: * Store sales Tar vs Ach by maintain KPI * Maintain Store profit * Staff recruitment & training * Product inventory management * Handling total 27 manpower * Follow up with H.O marketing team for new offer updation.

Company Name: Gatim Fashions Private Limited

Description: # Sales Tar Vs Ach ( Monthly & Weekend ) # Maintain store KPI like Ticket size, Basket size, ASP, IPT, SSPD etc. # Manage store manpower with proper training # Shrinkage control with daily stock count

& tally total stock System Vs Physically . # Follow up with H.O marketing team for better offer & advertisement purpose.

Fashion Assistant 6/2010 - 3/2019

Executive (Department Manager) 4/2019 - 8/2020

Senior Executive (Department Manager) 1/2021 - 6/2021 Store Manager 7/2021 - 8/2022

Store Manager 10/2022 - 5/2023

Store Manager 6/2023 - 11/2023

Company Name: Airplaza Retail Holdings Private Limited (Vishal Mega Mart)

Description: # Looking after entire apparel department (Mens/Ladies

/Kids) of the store . # Handling business of apparels,12000 sqft. area in total store. # Total department manpower handling 10 # Achieve Department Tar vs Ach & Maintain minimum growth daily, MTD & YTD. Projects

Promoted from Fashion Assistant to Assistant Department Manager Doing 6 months Project for promoted F.A to A.D.M

Achievements

Spinach (Wadhaman Food Retail Ltd)

Best G.C.A in store for entire month.

Pantaloons (ABFRL)

Awarded best cashier in End of Season sale in entire store. Pantaloons (ABFRL)

Awarded best cashier in End of Season sale in July'2013 Pantaloons (ABFRL)

Awarded best cashier in End of Season sale in Jan'2014 Pantaloons (ABFRL)

Awarded best Employee in the Department for entire month. Interests Playing & Watching Cricket &

listening music .

Department Manager- Apps 12/2023 - Present

I-PEARL Saksham 11/2016 - 4/2017

DHRUVTARA 1/2010

Best Cashier EOSS Week- 3 1/2013

Best Cashier EOSS Week - 5 7/2013

Best Cashier EOSS Week - 2 & 6 1/2014

Employee Of The Month 8/2016

Personal

Information

Father Name:

Ashis Bagchi

Date Of Birth:

29/1/1986

Nationality:

Indian

Martial Status:

Married

Religion:

Hindu

References Request On Demand

Contact this candidate