Customer Service General Manager, driver
Resume:
Heather Salzler
Indianapolis, IN *****
*************@*****.***
To obtain a job with more flexibility, and opportunities for advancement Work Experience
General Manager
Jack's Pizza-Indianapolis, IN
March 2023 to Present
• Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
• Led a team of 12 employees, providing guidance, training, and support to ensure high levels of productivity and performance
• Ensured compliance with health and safety regulations by conducting regular inspections and implementing corrective actions when necessary
• Resolved customer complaints promptly and effectively to maintain high levels of customer satisfaction
• Managed and resolved conflicts among team members to maintain a positive work environment
• Developed and maintained strong relationships with key clients, resulting in increased sales opportunities
Assistant Manager
Marco's Pizza-Avon, IN
April 2022 to May 2023
• Assisted in the management of daily operations, ensuring smooth and efficient workflow
• Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
• Conducted regular inventory checks to maintain accurate stock levels
• Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
• Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
Family Caretaker
My family-Perrysburg, NY
May 2013 to February 2022
• Assisted with daily activities such as bathing, dressing, grooming, and medication management
• Maintained a clean and organized living environment
• Prepared nutritious meals and assisted with feeding when necessary
• Engaged in meaningful activities such as reading, puzzles, crafts, or outings to promote mental stimulation
• Provided companionship and emotional support to alleviate feelings of loneliness or isolation
• Managed medical appointments and transportation arrangements for clients as needed
• Collaborated with healthcare professionals, and other caregivers to ensure continuity of care
• Administered medications accurately following prescribed dosages
• Assisted with end-of-life care
• Managed medical equipment such as oxygen tanks, walkers, or wheelchairs to ensure they were in good working condition
CNA - Certified Nursing Assistant
LAKESHORE HOSPITAL-Irving, NY
September 2009 to May 2013
• Provided direct patient care, including bathing, dressing, feeding, and assisting with mobility
• Monitored vital signs and reported any changes or abnormalities to the nursing staff
• Assisted with medical procedures such as wound care, catheter insertion/removal, and medication administration under the supervision of a nurse
• Responded promptly to call lights and requests for assistance from patients, providing compassionate support at all times
• Followed infection control protocols to prevent the spread of diseases within the healthcare facility Shift Manager
Tim Hortons-Silver Creek, NY
January 2005 to August 2009
• Consistently provided exceptional customer service by engaging with customers in a friendly and professional manner
• Efficiently operated coffee machines and equipment to ensure consistent quality in every cup
• Managed cash register transactions accurately while handling payments from customers
• Assisted in training new baristas on proper brewing techniques and customer service protocols
• Implemented strategies to upsell additional products such as pastries or merchandise to increase sales revenue
• Monitored inventory levels of coffee beans, milk products, syrups, cups, lids, etc., ensuring timely restocking when necessary
• Implemented effective communication strategies to foster collaboration and improve team productivity
• Resolved conflicts within the team by facilitating open dialogue and promoting a positive work environment
• Served as a liaison between upper management and the team, effectively communicating goals, objectives, and expectations
Education
Bachelor's in Psychology
Southern New Hampshire University - Remote
August 2023 to Present
Skills
• Conflict Management
• Labor Cost Analysis
• Microsoft Word
• Cash management
• Customer service
• Restaurant management
• Pizza experience
• Schedule management
• Upselling
Certifications and Licenses
ServSafe
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