Customer Service Quality Assurance

JENNIFER OCHOA

702-***-**** ︎ Atlanta, GA ︎ ***********@*****.***

PROFESSIONAL PROFILE

Highly versatile customer service professional with over 25 years of experience in direct client relations - including event photography, concierge management, community relations, and restaurant management. Key strengths include relationship building, brand representation and promotion, innovative problem solving, quality assurance, and front and back office administration. Several years of team management experience further contribute excellent leadership and supervisory skills.. Currently seeking airline opportunities in Atlanta, Georgia. CLIENT SERVICE EXPERIENCE

Cashman Photo Enterprises. Las Vegas, Nevada

Professional Photographer. August 2023 - Present

Worked directly with clients to determine a creative vision and establish photography goals

Photographed weddings, rehearsal dinners, anniversaries, birthday celebrations, and graduations

Edited photos and presented top-quality deliverables in a timely fashion CALM CLINIC Psychiatry. Las Vegas, Nevada

Community Liaison / Concierge. April 2022 - December 2022

Promoted the organization’s presence the community by building and maintaining client relationships

Provided information and educated clients on available services

Promoted growth and longevity by providing exceptional customer service

Oversaw front and back office administration

MGM Resorts International - Aria Hotel & Casino. Las Vegas, Nevada Concierge & Luxury Agent. June 2010 - March 2022

Provided exemplary customer service while reserving hotel rooms, show tickets, and restaurant reservations

Built brand awareness by providing information and advising guests on available services

Established and maintained warm client relationships among diverse populations

Acted as a team lead, solving advanced problems that subordinates couldn’t resolve on their own MANAGEMENT EXPERIENCE

Canlis Restaurant. Seattle, WA

Manager of Private Dining. January 2001 - August 2003

Managed the private dining department, which accounted for over 25% of company revenues

Supervised the private dining team as an empathetic, compassionate, and generous leader

Provided operational assistance to all areas of the business to promote growth and success Schwartz Brothers Restaurants. Seattle, WA

Manager of Private Dining. October 1998 - January 2001

Directly managed and oversaw all catering operations for three private dining rooms

Supervised the private dining team, maintaining high standards for both compliance and presentation RELIGIOUS VOCATION

State of Nevada

Registered Minister

Ordained: 2003

Offered Biblical counseling and personal life coaching with an emphasis on Biblical solutions to client problems

Independently organized client services and managed an ongoing caseload

Ministered to the homeless and hungry with Feed My Sheep EDUCATIONAL BACKGROUND

Bennett Stellar University

Master Level Neurolinguistic-Certified Health & Success Coach Certified Trauma Relief Specialist Coach

Diploma Conferred: 2004

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