Information Technology Customer Service

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Indrani Chowdary Eagapati

Graduate Student at RIT MS Information Technology & Analytics https://indrani04.github.io 585-***-****

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Received a 30% academic scholarship for achieving high grades, participating in scholarly activities, and demonstrating a strong commitment to educational excellence.

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Education

Rochester Institute of Technology 08-202*-**-****

Ms Information Technology & Analytics, GPA: 3.9

Dhirubhai Ambani Institute of Information and Communication Technology 08-201*-**-**** Bachelor of Technology, ICT

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Managed the schedule of senior staff.

Handled day-to-day operations and administrative tasks. Received and assisted prospective students.

Answered calls and directed them to the appropriate departments

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Conducted targeted analysis of trade data anomalies and trends using Python, uncovering cost reduction opportunities amounting to

$250k and crafting strategies that improved annual revenue by 18%. Developed comprehensive Tableau dashboards for trade analysis, reducing the analysis time by 6 hours per week through streamlined data visualization and enhanced reporting capabilities. Executed a comprehensive onboarding software that automated document verification, slashing processing time by 50% and facilitating quicker client access to the trading platform by 30%.

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Designed and implemented software architectures in close collaboration with stakeholders, delivering tailored solutions that boosted client retention rates by 30% and met stringent business objectives.. Work experience

Front desk-Graduate enrollment office 11-202*-**-**** Multi Commodity Exchange of India Ltd 06-201*-**-**** Data and Analytics Engineer

Multi Commodity Exchange of India Ltd 06-201*-**-**** Development Trainee

Communication, Problem-Solving, Time Management, Customer Service, Team Collaboration,Data Visualization, Business Analysis, Analytical Modeling, Automation Solutions,

SQL, SSIS, Pandas, NumPy, scikit-learn, Regression, Classification, Clustering, Ensemble modeling, Matplotlib, Seaborn, probabilistic modeling, Pytorch, TensorFlow, Kera

Skills

Professional skills Tools and Technologies:

Image caption generator

Developed and implemented a cutting-edge computer vision solution using CNN for image classification and LSTM for text generation on the Flickr8k dataset, resulting in accurate and relevant captions for images (git). Semantic analysis of Financial news

Deployed an advanced sentiment analysis solution leveraging Google’s Word2Vec and 4 different classifiers, achieving 74% classification accuracy; hosted code on GitHub for continuous team reference and enhancement.(GitHub). Projects

Teaching and Mentoring

Conducted rigorous coding tutorials and algorithmic workshops for 40 undergraduates leading to a 75% rise in coding proficiency and a notable enhancement in code quality in a three-month period. Student Ambassador

Represented the School of Information at RIT as a Student Ambassador, leading outreach efforts and conducting virtual information sessions that attracted 500+ prospective students annually. Extracurricular Activities