Call Center, customer service
Resume:
Karan Bowman
West Monroe, La
71291
*****************@*****.***
Highlights: A leader in relationship management, delivering a broad range of solutions that help to build trusting, valuable commitments between business and the consumers.
Sales, billing, payments, adjustments, interest and exchange rates, money transfers, skillfully handled and satisfied irate customers. National and international call centers with constant incoming calls
Punctual, dependable, non-smoker
CPR, Safety Certificate Dale Carnegie Customer Relations and Sales, Professional Customer Relations Training courses and certificate.
Experience:
Goodlife innovations. Lenexa, Kansas
DSP
Caring for adults who have intellectual and or physical disabilities not limited to: personal care, keeping safe, feeding, housekeeping, laundry, cooking, of 4 persons who are nonverbal. Transporting and record keeping.
Maxim Kansas City Kansas
Paraprofessional SLC
Providing staff support in an educational environment, providing basic instruction in Language, math, and social skills. Behavioral intervention, assisting with self care.
Savita Independence Mo.
DSP
Direct Support caring of individuals in their homes. Personal care, cooking, cleaning, vitals, keeping safe, knowing whereabouts of each individual and procedures for emergencies. Administration of medications.
Envision Evans, Co
Direct Care Professional
Creative support for people with developmental disabilities
In their own homes ; personal care, encouraging growth and self care, delivering medication. Safely and accurately administering medication to ensure the safety of those individuals in my care:
Safe administration of medications according to written physician’s orders.
Maintaining proper documentation of the administration of both prescription and nonprescription drugs., hoyer lift
Connextions. Centennial, Co
Licensed Health Insurance sales
Incoming call center for Kaiser Permanente Medicare Health insurance.
Fielding questions about the current health care reform, advising on the types of Insurance plans best suited for each person. Keeping informed of Medicare laws and conveying those laws to the potential Insured. Writing contracts. Sales
Convergys Aurora, Co
Licensed Health Insurance Agent Sales
Incoming call center for Anthem Blue Insurance. Answering the questions for callers inquiring about the Health Care Act and selling Anthem Blue. Contracts completed on the phone with the Insured.
Convergys Pocatello, ID
Customer Service Rep/Problem Resolution II
Client is Direct TV Satellite Service. A national call center
Responsible for communicating billing and general information, soothing irate customers, troubleshooting, finding and implementing solutions,
taking payments and selling ancillary products.
Palliative Care Arlington, TN
Owner Hospice Care
One on One care for wonderful people in the last season of their life. Listening, consoling, instilling hope and building trust, bathing, pain management, wound care, record keeping, billing, collections, filing
Time Warner Cable Memphis, TN
Customer Service Rep.
Large volume incoming call center for cable television
Sales, billing, research, troubleshooting, scheduling technicians, soothing irate customers, finding solutions
Diversified Health Memphis, TN
Management group for long-term care facilities
Purchaser/ Computer Operator
Purchased office supplies; paper, toner, ribbons for a staff of two hundred. Wrote the SOP for purchasing.
Programmer, archived and retrieved files from Unix, Novell, Data General systems and
Printer Operator for a staff of 90 + accountants
Intelligent Electronics Englewood, CO
Internal Customer Services Representative
A computer, configured to order group. Liaison between I.E Sales force, the end user and technical group to ensure that customers orders were built to specifications and shipped on time.
Citicorp/Diners Club Englewood, CO
Customer Service Relations
International call center, large volume of calls.
Handling balances, exchange rates, money transfers, interest rates, adjustments, new member applications and emergency help.
Dimension Cable Phoenix, Az
Customer service/Full Service Maintenance
Customer service for cable companies, sales and installation of cable services. Including inside and outside installation hook up, disconnects, and changes of service, record keeping, collection of monies and responsible caring of Company Truck and equipment.
Appetech Janitorial Romulus, Mi.
Owner Janitorial Company
Professional cleaning company for Business: Weekly sanitizing of: offices, employee lounges, lunch rooms, bay areas, rest rooms, removing trash, floor cleaning, stripping and waxing. For Builders: rough clean, complete finish cleaning. Trained and ran crews of nine employees, supervised same. Billing, filing, collections, marketing, drawing up and handling contracts.
Certificates: CPR, Safety, QMap. Dale Carnegie Customer Relations and Sales; Professional Customer relations training from Time Warner, Dimension, and Convergys. E.E International Certified trainer
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